Job Description

The A&M Mission: We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience.
Our Values & Culture: At A&M, our values aren't just words - they're the heartbeat of how we show up, every single day.
Grow Together. Celebrate Each Other. Break All Boundaries.
We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another's wins and show up with support when it counts - because when one of us grows, we all do. If you're inspired by collaboration, driven by curiosity, and energised by celebrating others, you'll thrive here at A&M.
Location: London, Hybrid (minimum 2 days a week in the office).
Salary & Benefits: 28,000. See more on our benefits .
Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments .
The Operations and Logistics Coordinator Mission:
To be the heartbeat of our behind-the-scenes operations, keeping every link in the chain connected and moving as one. To keep our operations running effortlessly, connecting suppliers, warehouses, stores and customers so every product reaches its destination seamlessly. You'll bring organisation, curiosity and care to every detail, helping the business run smoothly and supporting our teams to deliver an exceptional experience every time.
How you'll drive success:

• Support with Retail Allocations, ensuring the right stock gets to the right stores.

• Supporting with clear communication to the warehouse on store replenishments and stock delivery for new store openings.

• Help manage Retail Shorts, tracking missing or incorrect items and assisting with investigations and resolutions.

• Coordinate web order and retail customs issues, working closely with our Logistics and Customer Experience teams to keep deliveries moving.

• Assist with Wholesale coordination, including preparing delivery documents, supporting internal communication and ensuring our processes are aligned with the stockists compliance.

• Maintain accurate inventory data across systems and support weekly Torque Forecasting and internal reporting.

• Log and follow up on Quality Control (QC) issues, ensuring swift resolution with our production team/ suppliers and warehouse teams.

• Keep Asana forms and trackers up to date, ensuring smooth communication across Operations, Merchandising, and Production.

• Support with fulfilment of services allocations in our workshop and organise key delivered, ensuring

What you'll need to thrive:

• Adaptability. We're a fast growing scale up, and you'll need to be energised by change and ready to pivot when needed.
• Our values resonate with you deeply on a personal level.
• A keen eye for detail, ensuring accuracy in reports, data, and communication.
• You communicate with clarity and warmth, building strong relationships across teams and supporting those around you to succeed.
• Strong organisational skills and the ability to prioritise in a busy environment.
• A natural curiosity to learn about logistics, supply chain, and retail operations.

The Interview Process and Candidate Experience * Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values

• Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
• Final Interview - 1 hour in person task interview to complete and present

Feedback: We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.

Skills Required