Job Description

Description
Role Description
The Operations & Office Coordinator provides operational and logistical support to the Programme Management Unit, alongside managing the day-to-day functions of the Genesis London office. This role requires strong coordination across teams and stakeholders, efficient office management support, and proactive improvement and problem-solving.
Practice Area Description:
The Programme Management Unit (PMU) serves as a critical support function, primarily responsible for the operational and financial implementation of large projects across various sectors, including technical assistance and grant fund management. This unit is essential for generating economies of efficiency and scale, which consequently leads to improved margins and reduced organisational risks. Crucially, the PMU is a strategic tool designed to elevate the organisation's status, enabling a transition from a subcontractor role to becoming a prime contractor for major clients such as USAID and the UN, while simultaneously ensuring exemplary project and financial stewardship company-wide
Requirements
KEY REQUIREMENTS AND ROLE RESPONSIBILITIES:
UK Office and Operations Support (50%)
Act as the Genesis London office's primary liaison with suppliers and service providers and oversee office equipment, maintenance, and supplies
Coordinate and support onboarding processes for UK-based new hires, ensuring smooth integration
Process office invoices and company cards, working with Finance on assigning and reviewing the UK office running costs
Support central IT with laptop management, including setting up, tagging, and repairs
Manage communication and office updates, as well as the office desk booking system
Coordinate and support logistics for meetings and UK events as requested, including venue booking, equipment setup, invitations, and preparation of agendas and materials
Assist with the preparation of presentations, briefing packs, and project documentation
Support the Comms team in the development and printing of marketing promotional material
Serve as on-site support for visitors and coordinate with other global offices (South Africa, Kenya, Nigeria, Cote D'Ivoire) as required
Programme Management Unit Operations Support (40%)
Provide operational support to deliver organisational initiatives, managing workplans, timelines, and stakeholders.
Support the development of strong communication and training plans.
Support organisational strategic initiatives focused on project management processes and systems, with a particular focus on AI improvements and automation.
Assist with knowledge management initiatives, ensuring information is well-organised and accessible.
Assist with the coordination of travel security protocols and guide the standardised approach, including due diligence and approvals.
Other Responsibilities (10%)
Promote digital collaboration and productivity tools (e.g., Google Suite, generative AI tools) as part of daily work.
Perform additional duties as agreed to support PMU initiatives and project teams.
EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES:
Experience in business administration, office management, operations or project coordination role, preferably within a consultancy or humanitarian environment.
Experience in managing improvement initiatives, coordinating workshops, or logistical arrangements is highly desirable.
Strong planning and coordination skills, particularly across distributed teams and hybrid environments.
High level of numeracy and familiarity with basic financial documents.
Proficient in the use of Google Suite applications (Docs, Sheets, Slides, Calendar).
Agility in adapting to and applying Generative AI tools.
Confidence and clear communication skills, both written and verbal.
A highly organised and structured approach to work with meticulous attention to detail.
Proven ability to work in a busy, fast-paced environment, demonstrating a solution-driven and positive attitude that allows for initiative and resilience.
Proficiency in managing confidential and sensitive information with discretion.
Confident working across geographies, cultures, and time zones and with remote teams.
COMPANY DESCRIPTION:
Genesis Analytics is a global impact firm that has worked in more than 100 countries across the world. Our roots are firmly in Africa, having worked in 42 of the 54 countries on the continent, making us a truly global African firm. Established in 1998, Genesis is headquartered in Johannesburg and has offices in Abidjan, Nairobi, Lagos, Goa, and London.
Our purpose as a firm is to unlock and realise value in the young world - the arc of countries with young populations stretching across Africa, the Middle East, South Asia and parts of Southeast Asia - through jointly creating solutions with our clients. The foundation of our distinctive delivery lies in our technical skills and deep sector knowledge developed through our work within both the private and public sectors.
We have expertise in human development, youth employment, public health and financing, behavioural economics, competition economics and regulation, the digital economy, financial services strategy, monitoring and evaluation, and shared value and corporate impact. Some of our best work has been leveraging our complementary areas of expertise to find bespoke solutions.
Our clients include all levels of government, development agencies, foundations, regulators, banks, development finance institutions, non-government organisations, social businesses, and private companies.
Location: London
Contract: Permanent, hybrid model. The job holder is expected to be in the London Holborn office at least 3 days a week.
Salary: 29K - 35K per annum maximum.
How to Apply
+Please follow the online application process on the Genesis career portal on the website and only apply via this platform.
+We cannot accept e-mailed CVs or other applications (for example, via LinkedIn or other job boards where we might advertise). We will only accept applications received via our ATS from the website career portal.
+To ensure a fair and equitable hiring process, we will not discuss vacancies outside the formal application process, including before applicants apply.
+Your application will be considered primarily for this role. If you are interested in multiple roles, please submit your application for each position.
+Once you have applied via our career portal, you will receive a system-generated confirmation e-mail that your application was received.
+NOTE: Please be advised that uploaded documents/attachments cannot exceed 4MB in total, as the system will not accept your application if they exceed 4MB combined.
+Communication will be with the short-listed candidates only. If you do not receive feedback on your application within three (3) weeks, please consider your application unsuccessful.
+Genesis Analytics reserves the right not to proceed with an appointment for any advertised role.
+All appointments will align with Genesis Analytics' Employment Equity Plan and Transformation Policies.
+All applications and personal information will be treated confidentially and in line with all relevant legislation and regulations, including POPIA (RSA) and GDPR (UK).
Work Level
Mid-Level
Type
Permanent
Salary
Market Related
EE Position
No
Location
Global

Skills Required