Job Description

Accessibility

We know that reading through job adverts can sometimes be a lot to take in, so to help make things easier, we have added a digital accessibility tool to the top of the page where you can access an audio version of this advert, change the language, font size and colour and some other tools you may find helpful. To access click on 'Recite me' at the top of this page. Our dedicated recruitment team are also available to provide any further support.

Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we're looking for?

We are looking for an Operations Assistant to support our operational teams in delivering a safe and efficient network.
Based at our operational depot in Bristol, you will work closely with managers and key stakeholders to provide administrative support across a variety of areas including notices, permitry, transport, health & safety, and general depot administration.

We'll trust you to:

Investigate any Highway Authority Fixed Penalty Notices/Defects and Section 74 charges and communicate findings to relevant stakeholders

Where required liaise with Highway Authorities to ensure traffic management measures (less complex) are agreed and approved

Support the Performance Manager & First Line Manager with administration compliance Collect weekly defect sheets from all drivers within geography, record, and file, circulate to relevant stakeholder at agreed intervals

Administer Fuel Cards and file weighbridge tickets

Undertake general administrative activities including but not restricted to IT software & hardware enquires, liaison with depot maintenance service providers, customer service and collation of damage billing information

Respond to enquiries from all stakeholders ensuring accountability, ownership and excellent customer experience are demonstrated

You'll need to have:

A positive attitude and the ability to operate individually and as part of a team

Ability to deal with a wide variety of tasks, whilst meeting strict deadlines is essential

Excellent administrative, oral, written communication skills

Customer driven focus for both internal and external customers

Knowledge of the Gas industry and associated policies & procedures is desirable but not essential.


We would also love to hear about anything else you feel you could add or bring to the role!

As we are a safety critical organisation, all offers of employment are subject to pre-employment drug & alcohol screening.

What's in it for you?

A competitive salary starting at 27,596 rising to 39,645

A structured pay & competency framework which rewards skills, competence and enables development and career progression Hybrid working

25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs

Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%

14 x salary Life Insurance linked to membership of the Retirement Savings Plan

"Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans

Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs

Enhanced pay for parental leave

Retail discounts and cashback scheme

Annual salary review

Discretionary annual bonus

Company Sick Pay

In-house Occupational Health Team

Employee Assistance Programme

Comprehensive training

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business - from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn't matter about gender, race, sexuality or disability; it's about our colleagues' skills, the way we do things and how we live our values.

Interested?

If you think you'd make a good addition to the team, we would love to hear from you!



If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.

You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.