Job Description

Company Overview

Behavioural Referrals Ltd is a leading veterinary practice that specialises in small animal behaviour medicine. Under the guidance of Practice Principal Sarah Heath, a recognised expert in the field, we provide tailored behavioural modification programs and comprehensive support for managing behavioural disorders in pets.

Summary

An exciting opportunity has arisen for a full time Operations Assistant to join our fast-paced, small animal behavioural medicine referral practice.

You will work under the direction of the Head of Operations and Office Supervisor, alongside a supportive and experienced team of administrators, veterinary surgeons, rehabilitation coaches, and a veterinary physiotherapist.

This is a varied role suited to someone who is highly organised, adaptable, and confident managing multiple tasks as you will receive full training across all administrative processes. This role offers a wide variety and the chance to develop a broad skill set within a referral veterinary environment.

Key Responsibilities

Acting as the first point of contact for new client enquiries Processing referrals accurately and efficiently Answering telephone calls and responding to client emails Processing insurance claims Managing veterinary diaries and booking appointments Providing administrative support across the practice as required
Essential Skills & Experience

Minimum of 2 years' experience in an administrative role Excellent IT, numeracy, and organisational skills Clear communication skills with a professional and methodical approach Ability to work collaboratively within a fast-paced team Confidence handling client enquiries by phone and email Ability to problem solve in a fast-paced environment
Desirable

Administrative qualifications or equivalent CPD/training Experience working in a veterinary practice
If you are passionate about supporting caregivers through their behavioural referrals journey and want to be part of a dedicated team, we invite you to apply today for the Administrative Assistant position at Behavioural Referrals Ltd!

Job Types: Permanent, Full-time

Pay: 12.60 per hour

Benefits:

Additional leave Company pension Employee discount On-site parking
Ability to commute/relocate:

Chester CH2 1RE: reliably commute or plan to relocate before starting work (preferred)
Experience:

Administrative: 2 years (required)
Work Location: In person

Expected start date: 12/01/2026