Job Description

Position: Operations Assistant

Location: Wallisdown Road, Poole/Bournemouth

Job Type: Full-time

Responsibilities

As an Operations Assistant, you will play a crucial role in our operations team, contributing to the efficient handling of import and export processes. Your responsibilities will include:

Documentation Management

- Prepare and manage import and export documentation in compliance with relevant regulations and standards.

- Ensure accuracy and completeness of all shipping documents.

End-to-End Shipping Process

- Coordinate and oversee the end-to-end shipping process, from booking to delivery.

- Collaborate with carriers, freight forwarders, and other stakeholders to optimize shipment schedules and routes.

Customer Support

- Provide exceptional customer support by addressing inquiries, resolving issues, and keeping clients informed about the status of their shipments.

- Act as a liaison between customers and various departments to ensure smooth communication and timely resolution of concerns.

Logistics Coordination

- Assist in coordinating logistics activities, including transportation, warehousing, and distribution.

- Monitor and track shipments to ensure on-time delivery and customer satisfaction.

Compliance and Regulations

- Stay informed about international trade regulations and compliance requirements.

- Ensure adherence to customs and trade regulations in the handling of shipments.

Multilingual Skills

- Fluency in additional languages is a bonus. The ability to communicate with customers in multiple languages will be advantageous in serving our diverse clientele.

Qualifications / Experience

- Education: Preferred Degree Level

- Prior office work experience

- Strong communication and interpersonal skills.

- Ability to build and maintain positive customer relationships.

- Results-driven with a proactive and self-motivated attitude.

- Multilingual skills are a bonus.

- Detail-oriented with a focus on accuracy and efficiency.

- Ability to work collaboratively in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,500.00 per year

Benefits:

On-site parking
Work Location: In person