Job Description

Job title: Operations Assistant (venues)

Contract: Permanent

Hours: 37 per week

Salary: A1/A3

GBP24,480





Would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds. Do your values match ours and do you have something to offer?



Leeds City Council delivers over 500 different services to residents and is dedicated to bringing the benefits of a prosperous, vibrant and attractive city to the people of Leeds. This is a fantastic time to join us.

Benefits of working with us

We pride ourselves on offering the best employee experience, with a genuine commitment to keeping our colleagues safe and well at work. You can expect great benefits whilst working for us including:



a competitive pay progression structure including generous employer pension contributions

flexible career paths with tailored personal and professional development

support for you, your home and your family including personal, and financial support

hybrid working arrangements (subject to needs of the role) and a flexitime system



For more information about our benefits please see the benefits section of our jobs page.

Introduction to the role of the team

Working within Leeds City Venues alongside programming and technical teams, the candidate will be responsible for helping with the day to day running of a busy venue.

Your role

To help and assist the operations team in the day to day running of events, always ensuring the highest standards of customer care and providing support and satisfaction for users of the Council public performance venues. You will be required to work across the portfolio of venues, currently Leeds Town Hall, Carriageworks Theatre, and Pudsey Civic Hall, along with any additional venues in the future. Currently this post is based at the Carriageworks Theatre.

Responsibilities

To set up for all events and provide support to hirers, responding to requests for assistance in a prompt and appropriate manner, throughout Leeds CC venues. Unlocking and locking of the building as needed, including setting of alarms. To maintain a clean, welcoming and safe environment. To provide the same for all professional and amateur companies, commercial and other ad hoc users of LCC venues. To work closely with the technical Team and other Arts, Events & Venues Teams, to assist in the preparation of all areas for meetings, conferences, and events. To adhere to all relevant current legislation and to undertake the duties of the post in accordance with the Council Policies e.g. Equality, Diversity and Inclusion, Green Strategy, Health & Safety Legislation, etc.
As a member of the operations team, you will be self-motivated with excellent organisational skills. You will be a confident communicator with a can-do approach.




You will be knowledgeable and personable. You will be enthusiastic and motivated, giving the same level of drive and energy into all tasks, and providing a first-class experience to everyone coming through Leeds CC venues.


Please see job description for full list of responsibilities, desirable knowledge, skills and personal qualities.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the

Skilled Worker visa

route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least

GBP38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job purpose

To assist the operations team in the day to day running off the venue. To provide support and satisfaction for users of the council public performance spaces and meeting rooms. You may be required to work across the portfolio of venues, currently Carriageworks Theatre, Leeds Town Hall and Pudsey Civic Hall, along with any additional venues in the future. Currently this post is based at The Carriageworks Theatre.

Responsibilities

To set up for all events and provide support to hirers as appropriate throughout, responding to requests for assistance in a prompt and professional manner. To include assisting with the setting up and serving of any catering options. Ensure, by means of an ongoing hands-on contribution, that the highest standards of customer service are always delivered to all clients and users. Unlocking the building and locking up at close of business. Setting of alarms, reporting any faults to the alarm company and the Operations manager or supervisor. The post holder will be a nominated callout person in the event of out of hours alarm activation. Security of the building, patrol duties, attendant and door person duties during public functions. To assist with any trips to the bank, as required. To maintain a clean, welcoming and safe environment both internally and externally. To include but not limited to, general cleaning, maintenance and upkeep of the building, litter collection and moving refused t0 the bin area and to take in and put away any deliveries. To allow access to authorised persons as directed by management e.g. Contractors Ensuring they adhere to codes of practice. To carry out designated duties in the event of an evacuation of the premises. In the absence from site of all members of the operations management team, being responsible for ensuring the relevant Emergency Evacuations Procedures are followed (especially during night shifts when the public are not in the building). To Undertake any other relevant duties as requested by the operations management. Participate in training and development activities as necessary to ensure up to date knowledge and skills. To undertake the duties of the post in accordance with the councils' policies e.g. Equal Opportunities, Health and safety Legislation, etc.

Essential requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.


A good standard of basic education i.e. Maths and English. Able to work flexibly across different work locations and areas as appropriate. Excellent communication skills. Ability to work unsupervised and as part of a team. Ability to work under pressure to meet deadlines. Basic computer skills.

Essential Behavioural & other Characteristics

Understand and embrace

Leeds City Council Values and Behaviours

and codes of conduct. Committed to continuous improvement in all areas and work towards delivering the

Best City Ambition

of Health & Wellbeing, Inclusive Growth and Zero Carbon Able to understand and observe Leeds City Council equality and diversity policies. Carry out all duties having regard to an employee responsibility under Health and Safety Policies. Willingness to actively participate in training and development activities. Flexible and adaptable to change to assist other services as required commensurate to grade. Participate in appraisal, training, and development activities. Be aware of and comply with Leeds City Council policies and procedures. Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council. Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person. * The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.