Job Description

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We are looking for an Operations Assistant to join the Think Business Finance team - the specialist business finance division of Bionic, the UK's number one business comparison and switching service.
At Think Business Finance, we help small and medium-sized businesses across the UK access fast, flexible funding so they can grow, invest, and thrive. As of Bionic, our mission is to make it radically easier to run a small business by combining world-class human service with smart technology and data.
Our Operations Assistants play a vital role in the success of our team, acting as the backbone of the team pod, and ensuring the smooth day-to-day running of our operations. This is a key role supporting our sales agents and ensuring that applications progress efficiently and to the highest standards.
Requirements:
Day-to-Day Responsibilities:

• Check applications carefully to make sure everything is correct and complete before sending them to lenders.
• Keep track of all active applications, making sure they move forward smoothly and on time.
• Support the sales team by helping match customers with the right lenders and providing up-to-date product knowledge.
• Update the team on progress, making sure everyone knows the status of applications and that deadlines are met.
• Be the main contact for lenders, building strong relationships and working closely with them to get the best results.
• Negotiate with lenders to secure the best possible funding offers for our customers.
• Help gather documents or information from sales agents or clients when lenders request them.
• Manage your team's shared inbox, making sure queries and tasks are handled quickly.
• Keep our ThinkApp up to ensure all information reflects the current position of each application

About You:

• You're highly organised and able to manage multiple tasks at once.
• You have strong attention to detail and take pride in getting things right the first time.
• You're a confident communicator - clear, concise, and comfortable working with both internal teams and external partners.
• You're a natural problem-solver who can think quickly and stay calm under pressure.
• You're proactive, always looking for ways to improve processes and move things forward.
• You're comfortable using systems and quick to learn new tools and technologies.
• You have some experience in an admin, operations, or support role - ideally in a fast-paced or customer-focused environment (desirable).

Benefits:
About Bionic Group
Bionic has over 630 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
Enhance your health & wellbeing xf0x9fx8cxb1

• Private healthcare cover

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies

• Eyecare scheme

Taking time away from work xf0x9fx8fx96xefxb8x8f

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure

• 1 paid family/religious day of leave per year - following successful probation period

• 1 paid charity volunteering day per year

• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments xf0x9fx8fxa0

• Enhanced maternity, paternity or shared parental leave

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service

• Flexible working options & a hybrid work approach

Financial wellbeing xf0x9fx92xb8

• Auto-enrolled salary sacrifice pension scheme

• Life assurance

• Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure

• Cycle to work scheme

Recognition xf0x9fx8cx9f

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition

• Long service awards

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