Job Description

Job Title:

Operations Assistant

Location:

London

Salary:

27,008



First Intuition is a fast-growing, award-winning provider of accountancy training and apprenticeships. At FI, you'll be part of a dynamic and supportive team, with excellent long-term career development opportunities, participation in our bonus scheme, and a workplace culture that values people.

Job Summary:

We're looking for a proactive and practical

Operations Assistant

to support the smooth running of our London centres. This is a varied, service-focused role, ideal for someone who enjoys staying busy, has strong attention to detail, and takes pride in creating a clean, safe, and welcoming environment for students, staff, and visitors.



As part of the operations team, you'll deliver excellent customer service while carrying out key day-to-day duties to ensure our premises are maintained to a high standard. These include setting up classrooms, ensuring communal areas are tidy and well-stocked, managing basic facilities tasks, and helping to maintain a safe, hazard-free environment. The role also includes supporting building opening and closing responsibilities, and the potential to train as a workplace First Aider, Mental Health First Aider and Fire Warden.



This is a full-time, on-site position with flexibility required around shift patterns. You'll work an 7.5-hour shift within our core operating hours (typically between 7:30 AM and 5:30 PM), as needed

.

This position offers room for growth and development within a supportive and growing organisation. You'll gain valuable experience in facilities, customer service, and operations, with opportunities to take on more responsibility as you grow in the role.

Key Responsibilities:

Act as a welcoming first point of contact at reception for students, staff and visitors Manage phone and email enquiries promptly and professionally, providing product information and technical support as required Process course and room bookings accurately Maintain clean and well-stocked communal spaces, including: + Replenishing coffee machines, fruit, and refreshments
+ Loading/unloading dishwashers
+ Topping up sanitary and office supplies
+ Wiping down surfaces and maintaining a presentable environment
+ Reporting any issues in the building to the appropriate person
+ Complete handover notes to update colleagues arriving for the next shift
Support delivery team with classroom setup including IT and audiovisual Light manual handling, and reconfiguration of classroom layouts Monitor the day-to-day operations of the facility including reporting/resolving health and safety issues, repairs, security and cleaning issues Opening up and locking up including keyholder responsibilities Ensuring any issues with security systems are reported Provide general operational support as directed by management

Essential Skills and Attributes:

Strong interpersonal and communication skills Friendly, professional, and confident when interacting with customers Hands on approach to service delivery Reliable, detail-oriented, and proactive in spotting and solving issues Able to multi-task and comfortable managing competing priorities in a busy environment Organised, practical and able to manage time effectively Must be comfortable with physical tasks as part of daily responsibilities Flexible and adaptable team player, with the ability to collaborate with different teams across the business Basic IT literacy (MS Office, email, etc.)

Desirable:

Experience in a customer service, retail, hospitality, or facilities-related role Understanding of apprenticeships or the accountancy and finance sector

What We Offer:

25 days' annual leave (rising to 30 with 5 years' service) plus bank holidays Flexible working and family-friendly policies Employee Assistance Programme with 24/7 confidential support Competitive pension and private medical insurance Company shares scheme Ongoing training and development Long-term career progression in a growing company Access to a range of employee perks and discounts




First Intuition are dedicated to safeguarding children, young people, and vulnerable adults. All roles require reference checks, an enhanced DBS, and online searches in line with KCSIE guidelines. This post is exempt from the rehabilitation of Offenders Act 1974.



First Intuition is committed to safeguarding and promoting the welfare of children and vulnerable adults. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.



We are a disability confident employer, committed to equal opportunities for all applicants. If you need reasonable adjustments during the recruitment process, please let us know.