Job Description

About the Role

As we continue to scale, we're looking for a highly organised and proactive

Operations Assistant

to support the smooth day-to-day operations of our retail chains. Working closely with the Operations Manager, you'll play a key behind-the-scenes role in keeping stores running efficiently, safely, and cost?effectively. This role is ideal for someone detail-oriented, hands-on, and confident juggling multiple priorities.

Key Responsibilities

Store & Head Office Support

Support day-to-day operational requests from stores and head office. Act as a central coordination point to ensure issues are logged, tracked, and resolved efficiently.
Utilities & Cost Management

Act as the key point of contact for utilities, including internet, electricity, water, and gas. Track utility and operational bills and liaise with the Finance team to ensure timely and accurate payments.
Facilities, Maintenance & Contractors

Arrange contractors and suppliers; schedule maintenance and track on completion Ensure service standards and timelines are met.
Health & Safety & Compliance

Maintain health & safety documentation across all store locations. Coordinate routine checks, inspections, and compliance requirements.
Procurement & Administration

Assist with procurement activities, purchase orders, and delivery follow-ups. Maintain accurate operational records, trackers, and documentation.
Operational Projects & Support

Support the Operations Manager with ad-hoc operational tasks and improvement projects.

What We're Looking For

Strong organisational skills with excellent attention to detail A proactive problem-solver who takes ownership and follows through Clear and confident communication skills, both written and verbal Comfortable coordinating with suppliers, contractors, and internal teams Previous experience in operations, facilities, or administrative support (preferred but not essential) Proficiency in MS Office and Google apps (Excel, Word, Outlook).

Why join us:

Full-time, stable role within a growing retail business Supportive team environment with exposure to retail operations Company events Store discounts
If you enjoy keeping things organised, supporting teams, and making sure operations run smoothly behind the scenes, we'd love to hear from you.

Application Note

Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback. If you have not heard from us within

14 days

, please assume your application has not been successful.

Job Type: Full-time

Benefits:

Company events Store discount
Work Location: In person