Job Description

Order Fulfilment & Packaging

Customer Service & Communications

Job Role : Operations Assistant

Location : Onsite at our office - Pangbourne, RG8 7JW

Hours :

Full time, Monday - Friday, 9am to 5pm on site. Flexibility required during peak periods such as Christmas

THE COMPANY

Crystal Heaven London is a growing independent British jewellery brand established in 2013, specialising in demi-fine earrings and luxury piercing adornments. We're passionate about originality and all our pieces are designed in-house and handcrafted with exceptional quality by carefully selected expert artisans. The brand has lots of exciting future plans so this is an opportunity to be part of the journey! As we grow, we're looking for an enthusiastic and proactive Operations Assistant to join our small team in a job share role.

Discover what we're all about at www.CrystalHeavenJewellery.com

The Role:

As our Operations Assistant, you'll play a key role in the day-to-day operations of the business. You'll handle everything from preparing and packing customer orders to managing customer emails, supporting marketing efforts, and keeping our workspace running smoothly. This role is perfect for someone who enjoys variety, thrives in a fast-paced environment, and loves being hands-on.

Key Responsibilities:

Pick, pack, gift-wrap and dispatch online orders with care and precision. Ensure daily dispatch targets are met or exceeded. Quality-check jewellery prior to dispatch; flag and report any faulty items. Adjust jewellery items using workshop tools where required. Customise products to meet individual customer specifications. Monitor and respond to customer service emails daily. Provide jewellery advice, helping customers choose the perfect piece and building strong relationships. Offer trusted, friendly service across all communication platforms.

Office & Stock Management

Maintain a tidy, organised and well-run office environment. Monitor consumables (packaging, supplies, etc.) and re-order or notify management when stock is low. Support general office upkeep and assist in managing administrative tasks. Process Improvement Proactively evaluate the picking/packing process and share improvement ideas confidently with senior management.

Marketing & Content Creation

Assist with marketing content and social media activities. Capture and take part in engaging product videos and behind-the-scenes content (e.g. "pack with me" clips for TikTok and Instagram) as well as being confident with modelling jewellery on your own ears for content and other purposes. Collaborate with the team to brainstorm creative ideas for showcasing our jewellery online.

Flexibility & Team Support

As a small and collaborative team, we occasionally require support in other areas of the business such as events, stocktaking, or product development. You'll need to feel comfortable stepping outside your usual role and taking on varied tasks when needed.

About You:

Exceptionally organised and detail-oriented. Confident, clear communicator - both written and verbal. Proactive and full of initiative, always looking for ways to improve how things are done. Comfortable using basic tools and customising small items. Creative eye for content creation (photography/video). Passionate about jewellery and delivering memorable customer experiences. Flexible, positive attitude and willing to lend a hand wherever needed. Comfortable working independently and as part of a small, close-knit team.

Desirable Skills (but not essential):

Experience in e-commerce, retail and/or customer service. Familiarity with tools like Shopify, Canva, or TikTok video creation. Basic jewellery knowledge or enthusiasm to learn.

Benefits

25 days holiday plus public holidays (pro rata) Fantastic product discounts On-site parking Friendly and supportive team
Job Type: Full-time

Pay: 23,500.00 per year

Benefits:

Employee discount
Schedule:

No weekends
Experience:

Customer service: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Expected start date: 15/07/2025