Job Description

Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the role
The Exceptions Management team operates in a fast-paced, collaborative, and friendly environment. The team is responsible for overseeing all client remediation following trading errors, and for driving initiatives that reduce transactional discrepancies and stock breaks across the wider Operations function. We work closely with several key departments, particularly Reconciliations and CASS, to ensure strong operational control and adherence to regulatory standards.
This role offers a varied mix of analytical, operational, and regulatory responsibilities. You will support the identification of trends that may expose the business to operational or regulatory risk, produce regular management information (MI) for senior stakeholders, and administer corrective actions on client accounts where required. The position provides an excellent opportunity to influence internal processes, support continuous improvement, and contribute to a culture of robust risk management.
What you'll be doing

• Investigating potential trading errors submitted across the business and approving or rejecting remediation requests.
• Ensuring the prompt and accurate resolution of trading remediation on client accounts.
• Analysing trends in trading errors and escalating emerging risks where appropriate.
• Investigating and resolving transactional stock break exceptions raised by the internal Reconciliations team.
• Supporting the Exceptions Management Team Manager in producing regular management information (MI) and reporting for senior stakeholders.
• Participating in regulatory working groups and providing insight on trading error volumes and transactional stock break trends.
• Maintaining the accuracy of trading processes by completing daily, weekly, monthly, and quarterly operational controls.
• Contributing to wider departmental projects and continuous improvement initiatives as opportunities arise.

About you
Excellent organisational skills
Proactive and willing to learn new skills
Ability to work collaboratively to achieve results
Motivated to achieve high standards
Drive to deliver quality client service
Exceptional attention to detail
Excellent communication skills
Interview process
Competency based interview conducted through Microsoft Teams
Working schedule
Monday to Friday, 7.5 hours per day shifts between 8am - 6pm. 37.5 hours a week
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

• dependant on role level

** only available to select during our annual benefits window, in November each year
?
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.

Skills Required