Job Description

Job requirements



We are seeking a Russian-speaking

Operations Associate

to join our dynamic team in London, located near the Barbican underground station.

The Job:

Visa Application Management

: + Scrutinize documents and collect applications for visa processing.
+ Record and maintain accurate application data with zero errors.
+ Ensure timely and precise data entry into the system.

Customer Service

: + Address customer and applicant queries in person, via email, or over the phone.
+ Provide information about Value Added Services and ensure their delivery to applicants/customers.

Financial Transactions

: + Handle cash and bank-related transactions as assigned, ensuring 100% accuracy and compliance.

Logistics & Administration

: + Oversee the administration and logistics of passport delivery to consulates, applicants, or logistic partners.
+ Adhere strictly to standard operating procedures, manuals, and compliance requirements without deviations.

Customer Experience

: + Encourage applicants to provide feedback on services and overall experiences at the application center.
+ Maintain high levels of customer satisfaction by ensuring smooth and timely processing within the mandated Turnaround Time (TAT).

Support & Collaboration

: + Assist the Deputy Manager/Operations Manager in executing projects and initiatives.
+

Deployment of Product:

Contribute to the deployment and continuous improvement of our product by building tech solutions to solve real-world problems and iterating based on feedback and changing requirements.

The Ideal Candidate:

Language Proficiency

: + Fluent in

Russian

(both spoken and written).
+ Excellent command of

English

.

Technical Skills

: + Strong computer skills with proficiency in

MS Office

.
+ Good typing speed and accuracy.

Customer Handling

: + Skilled in addressing and resolving customer queries and complaints effectively.

Problem-Solving

: + Ability to innovate and improve processes to enhance productivity and cost efficiency.

Interpersonal Skills

: + Strong communication and multitasking abilities, ensuring a seamless customer experience.

Experience and Mindset:

+

Freshers to 3 years of experience

in a similar role, with a passion for

problem-solving

and the ability to thrive in a fast-paced environment.
+ A

hustler mentality

: you are proactive, adaptable, and eager to learn and take on new challenges to drive the business forward.