Job Description

A fantastic opportunity to join one of the UKs leading telecommunications company!
Operations Centre Representative x3
Birmingham, B26
\xc2\xa389.23 per day (PAYE)
Temporary, 26 weeks

Shift Pattern
Core hours are 8am to 6pm - you will be required to cover the hours, working a rotation of 8am to 4pm and 10am to 6pm.

Hybrid role
2 days a week on site Tuesday and Thursday (non-negotiable). Must be prepared to attend site Tuesday to Friday on the first week for training.

Job Summary
Working as part of a high performing, agile, flexible team, to deliver a high-quality service supporting the key functions within Field Engineering & Operations. Dispatching of jobs and working with new workforce management tool, calls to engineer and network technicians
Supporting the business area with financial tracking, financial governance, operational support, and process improvement.
As part of an office-based team you will be working closely with other Field Engineering & Operations support teams, our partners and field teams to provide cost effective and efficient processes.

Key Responsibilities

• Support the execution of the Field Engineering & Operations Support Operations tasks across the business area
• Support the development of the standard measurements for processes to be compared against
• Monitor and maintain all relevant systems
• Prepare and issue works orders where necessary for remedial works to Partner & Field Teams & co-ordinate with Field Teams and confirm completion of remedial works in accordance with the relevant SLAs and statutory obligations
• Communication with customers, both external & internal, ensuring that a quality service is maintained
• Support and completion of administrative tasks within Company Guidelines, procedures, contractual agreements, and current relevant legislation, escalating any issues where resolution is unobtainable.
• Remedy Change ticket creation and updates
• Work scheduling through relevant systems
• Support the delivery of Field Engineering and Operations strategic objectives.
• Driving efficiencies and optimizing field productivity
• Supporting the management of S81 Legislative tasks reported into Field Engineering & Operations and liaising with Local Authorities

If you feel that you meet the above criteria then please apply online today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

24/10/2023 10:34:08 GBP 89.23 89.23

Blue Arrow