Job Description

Job description

About Camden Learning

Launched in 2017, Camden Learning is a schools-led partnership - a joint enterprise between Camden schools and Camden Council. All Camden schools are members, co-constructing a model based on the principle that collective effort achieves more. We aim to drive improvement for all, guided by values of excellence and social equity. Camden Learning is a pioneer in school-led partnerships, establishing a successful model for cooperation and improvement.

The role

In this role you will ensure the smooth and professional delivery of Camden Learning's services by providing high-quality customer support, delivering accurate and engaging communications, managing website and mailing content, and coordinating meetings, training, and events. You will be a central point of contact for our stakeholders, support internal operations, and contribute to the organisation's visibility and effectiveness.

Key responsibilities

Customer support

The first point of contact for incoming phone calls and the customer service email address Answering queries and directing these on to the relevant team members as required; ensuring queries that are passed on are responded to in a timely fashion

Email bulletins

Compile, proofread and publish key bulletins Support the maintenance of accurate contact details in all key contact lists

Website

Ensure website content is accurate and up to date:


Undertake routine audits of website content with relevant colleagues to ensure it is up to date Make updates to website content as required Liaise with web design agency if more extensive website changes are required

Meetings, training and events

Ensure that our online booking system for training courses is accurate and up to date Liaise with course leads to confirm training details Respond to and resolve queries from attendees and courses leaders Book venues for in person training courses, and set up online sessions in Zoom Distribute feedback from training courses to course leaders Support the organisation and smooth running of conferences, meetings and events. To include front of house duties such as greeting attendees, organising refreshments as required.

Communications

Support the implementation of our social media strategy including gathering posts from relevant colleagues, proofreading, adding images and hashtags, and overall management of our LinkedIn page and presence. Support colleagues with the design, publication and dissemination of Camden Learning communications.

Other

Liaise with schools, Camden council and other partners to ensure the smooth running of Camden Learning's services and operations Other tasks as required in keeping with the level of the role Act as a leader of social justice who: + Understands the material and economic and social differences between different groups.
+ Works to right the wrongs of marginalised groups.
+ Creates safe spaces and opportunities that promote equity between individuals and groups.
+ Changes systems, processes, and structures to respond better to the needs of students and the system.
+ Works to create fairness and inclusion in schools for all who study and work in them and across the local education system.
+ Interprets their role as working towards excellence and equity for all.

About you

Skills and Experience

Tech savvy - able to pick up and use a variety of new systems easily. Confident using digital tools such as email platforms, online booking systems, and Zoom. Experienced using Wordpress (or similar platform) to update websites Excellent attention to detail Able to quickly build rapport and gain the trust of our customers and other stakeholders Excellent written and verbal communication skills Strong organisational and time management abilities Desirable- experience of coordinating large meetings, events, and training logistics Desirable- experience managing company social media presence platforms (e.g. LinkedIn) Desirable- basic design skills for creating communications and social media content

Personal Attributes

Professional, approachable, and customer-focused Highly organised and proactive, with a problem-solving mindset Passionate about education and community development Proactive and able to work independently as well as part of a team Flexible and adaptable to changing priorities Collaborative and approachable, with a commitment to supporting colleagues and stakeholders Adaptable and resilient, capable of managing multiple priorities * Commitment to continuous improvement and delivering high-quality services