Job Description

Role Overview

The Operations & Compliance Manager will play a key role in supporting the efficient and compliant running of Health Matters Occupational Health. This role ensures smooth day-to-day operational delivery, consistency of service standards, and adherence to external certification requirements and internal governance frameworks. The post holder will work closely with the operations team, clinical management, and senior leadership to embed best practice, drive improvements, and strengthen the organisation's compliance posture, including data protection, quality, and information security.

The role will also contribute to strategic and operational projects that arise from time to time, supporting the business in delivering on its wider organisational goals.

Key Responsibilities

1. Operational Management & Efficiency

Support the operations team in delivering efficient, customer-focused services across all Occupational Health activities. Identify, evaluate, and implement process improvements to streamline workflows and reduce operational errors, particularly in scheduling, data accuracy, and administrative processes. Monitor daily operational performance and escalate issues promptly with proposed solutions. Ensure clinic scheduling, planning, and resource allocation are optimised to maximise utilisation and reduce inefficiencies. Maintain strong lines of communication between operations staff, clinical teams, and management.

2. Compliance & Certification Management

Oversee compliance with all relevant external standards, frameworks, and certifications required within Occupational Health (e.g., SEQOHS, ISO standards) in line with an existing framework and compliance roadmap. Maintain up-to-date knowledge of compliance requirements--training, guidance, and support will be provided. Coordinate evidence gathering, audits, documentation, and submissions required for ongoing certification and recertification. Support the development, updating, and dissemination of internal policies, procedures, and SOPs. Ensure governance processes are implemented consistently across the team.

3. Data Protection & Information Governance

Support adherence to GDPR and internal data protection principles, ensuring secure handling of sensitive clinical and business data. Work closely with internal leads to strengthen compliance with the company's Information Security Management System (ISMS). Conduct periodic internal checks on compliance with data handling protocols, access controls, and recordkeeping standards. Promote awareness and good practice across the organisation through informal guidance, training reminders, and process checks.

Skills & Experience

Essential

Degree level qualified in a Business-related subject area. Strong organisational skills with a methodical approach to work and exceptional attention to detail. Experience in an operational, compliance, coordination, or administrative role. Ability to communicate clearly and professionally with internal and external stakeholders. Demonstrated ability to take ownership of tasks and follow through to completion. Ability to interpret and follow processes, guidance, and compliance requirements. High level of integrity and professionalism in handling confidential information. Proficiency in Microsoft Office and confidence in learning new systems.

Desirable, but not essential

Experience in occupational health, healthcare, or a regulated service environment. Familiarity with ISO standards, SEQOHS, GDPR, or other compliance frameworks. Experience supporting audits or certification processes.

Personal Attributes

Solution-focused mindset with a desire to improve processes and systems. Collaborative and supportive team member, with the ability to build strong relationships across teams. Calm, dependable, and able to manage competing priorities. Positive attitude and willingness to learn. High standards of professionalism and alignment with Health Matters' values.

Reporting Structure

Reports to:

Directors

Works closely with:

Operations Team, Client Experience & Engagement Manager, Clinical Managers, Directors

Summary

This role is essential in supporting the smooth operation and regulatory integrity of Health Matters Occupational Health. It suits a highly organised individual who enjoys bringing structure, ensuring high standards, and contributing to business improvement. With training and guidance provided, this is an excellent opportunity for someone motivated to grow into a key compliance and operations role within a developing healthcare service.

Job Types: Full-time, Permanent

Benefits:

Additional leave Bereavement leave Company events Enhanced maternity leave Flexitime Health & wellbeing programme On-site parking
Work Location: In person