Job Description

Operations Contract Manager

Birmingham | Full-time | Hybrid Working

Drive collaboration, service excellence and contract innovation at the heart of our communities.

At

GreenSquareAccord

, our purpose is simple, to create great places to live and work. We`re looking for a skilled and collaborative

Operations Contract Manager

to lead the way in how we deliver essential estate services through well-managed, high-performing contracts that put our residents first.


This is more than just managing contracts, it`s about working with teams, suppliers and communities to build a consistent, customer-focused services that makes a lasting difference.

The role

Reporting to the Director of Estate Services, you`ll be at the forefront of managing and improving a wide range of contracts which includes grounds maintenance as well as cleaning to specialist services like pest control and arboriculture.


You`ll lead a team of Contract Officers and Administrators working closely with colleagues across the business to ensure services are efficient, responsive and meet the needs of our residents. With a clear focus on

collaboration

,

performance

, and

contractual rigour

, you`ll embed a contract management approach that delivers real value.

Key responsibilities:

Lead on the procurement, monitoring and performance of multiple service contracts Build strong relationships with internal teams, contractors and customers to ensure smooth and responsive service delivery Develop and embed a robust contract management framework whilst setting clear roles, responsibilities and performance standards Support your team to monitor contractor KPIs, identify issues early and drive continuous improvement Champion service quality and customer involvement, ensuring feedback directly shapes delivery Provide financial oversight, ensuring value for money and contractual compliance across all areas Promote a culture of learning, performance and cross-team working to deliver services "right first time"

About you

We`re looking for someone who thrives in a collaborative environment and is passionate about getting things done properly.


You`ll bring:


Experience leading multiple large-scale service contracts, ideally within housing, estates or property services A strong understanding of contract frameworks, supplier performance and commercial negotiations A hands-on approach to developing contract schedules, specs and service standards Experience motivating and leading high-performing teams A collaborative, solutions-focused style - comfortable working across departments, engaging customers and influencing suppliers CIPS Level 3/4 (essential)

This role is perfect for someone who can zoom out to see the bigger picture but isn`t afraid to get into the detail to make things work better.

Why join GreenSquareAccord?

You`ll be part of a values-led organisation that`s committed to delivering social impact through excellent services. We believe in doing things differently, and we give our people the support and autonomy to make things happen.


Be part of a supportive, experienced team who care about getting it right Work in a modern, collaborative Birmingham office with flexible working across our regions Shape services that improve homes, communities and lives Enjoy a positive, inclusive culture where your voice matters

Ready to lead smarter contracts, stronger teams and better services?

Join us and help shape the future of service delivery at GreenSquareAccord.