Job Description

- Operations / Contracts Manager

Location:

Hybrid (Office/Site/Remote as required)

Reports to:

Managing Director

Line Management:

Project Coordinator

About Ridgeway PM Ltd

Ridgeway PM is a growing fit-out and project management consultancy, delivering high-quality commercial, hospitality, and residential projects across the UK. Acting as both principal contractor and principal designer, we manage design-led projects and work with trusted subcontractor partners to deliver exceptional spaces.

We are now seeking an

Operations / Contracts Manager

to take ownership of project delivery from design handover through to completion. This is a pivotal hire that will free the Managing Director from day-to-day operations, allowing focus on growth and client relationships, while you lead the delivery of multiple fit-out contracts.

Role Purpose

To manage the operational delivery of Ridgeway's projects, ensuring works are completed on time, on budget, and to the highest standard. You will oversee subcontractors, programmes, procurement, and compliance, while building systems that support the company's continued growth.

Key Responsibilities

Lead the delivery of multiple fit-out contracts, from pre-construction handover through to completion and client sign-off. Procure, appoint, and manage subcontractors, ensuring scopes are clearly defined and performance is maintained. Develop and manage project programmes (Zoho Projects or similar), sequencing trades and tracking progress against milestones. Oversee procurement schedules, material orders, and logistics in coordination with the Project Coordinator. Ensure compliance with JCT contracts, CDM 2015, RAMS, and Building Control requirements. Act as the operational lead in client and site meetings, providing professional updates and solutions. Report concisely to the Managing Director on progress, risks, and commercial matters. Work closely with the Project Coordinator to maintain accurate documentation, drawings, and client communication. Support the development of Ridgeway's systems and processes to enable scalable, repeatable delivery.

Skills & Experience

Strong background in

fit-out / interiors project or contracts management

(commercial, hospitality)). Demonstrable experience in subcontractor management, procurement, and programme delivery. Working knowledge of JCT contracts, CDM 2015, and Building Control processes useful but not essential. Skilled in programme management tools (MS Project, Zoho, or similar). Excellent communication and leadership skills, able to liaise confidently with subcontractors, clients, and team members.

Key Attributes

Commercially astute with a focus on protecting project margins. Proactive and solutions-oriented; able to pre-empt and resolve issues quickly. Organised, disciplined, and able to balance detail with wider project oversight. Ambitious and adaptable, keen to shape the operations of a growing business.

KPIs & Success Measures

Contracts delivered

on time, on budget, and defect-free

. Subcontractor performance managed effectively with minimal disputes. High client satisfaction and repeat business. Reduced reliance on MD for day-to-day operational input. Consistent reporting and improved margin protection across projects.

Package

Salary:

40,000 - 55,000 + Bonus scheme

22 days paid holiday + bank holidays Hybrid working model (site / office / remote as required) Pension scheme (statutory, with potential enhancements as we grow) Opportunity to play a key role in a scaling business, directly shaping Ridgeway's operations and delivery
Job Type: Full-time

Pay: 40,000.00-55,000.00 per year

Work Location: Hybrid remote in Swindon SN26 8AA