Job Description

About Us

Founded in 2007, EET (Edinburgh Executive Travel) is one of Scotland's leading premier chauffeur drive and touring companies. Our fleet of luxury vehicles is at the forefront of our industry, ensuring each and every client receives a first-class service every time.

Job Title:

Operations Controller

Reporting to:

Operations Director

Location:

Riccarton, Edinburgh

Overall purpose

The Control Room is the backbone of our operation and as part of our team you will be required to input bookings, allocate resources and manage bookings throughout their life cycle. Management and maintenance of the fleet, and associated equipment, is integral to providing our chauffeurs with the tools to deliver the first class service that EET is renowned for.

Main Responsibilities:

Effective management of bookings. Management of the fleet. Support chauffeurs in delivering excellent service.
KEY SKILLS

Essential

Excellent customer service skills Ability to adapt to wide range of duties Strong interpersonal and communication skills Attention to detail Ability to multi-task Strong team member and ability to work alone Competent with Microsoft Office (Word, Excel and Outlook) Work well under pressure Problem solving skills

Desirable

Previous control room experience. Interest in travel and tourism. Geographic knowledge of Edinburgh and Scotland
Job Type: Full time

Work Pattern:

The shift pattern is under review and will change in early 2026

Current pattern is;

3 days on, 3 days off (Daily 12 Hour shifts with core working times between 0800 and 22.00 hrs) but with a degree of flexibility and with the option of hybrid working at the weekends.

Remuneration:

From 27,000 to 28,500 depending on Experience and reviewed after Probationary Period Company Pension Scheme Employee benefits platform Private Healthcare Employee Assistance Programme Group Life Insurance.
Job Type: Full-time

Pay: 27,000.00-28,500.00 per year

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme Life insurance Paid volunteer time Private medical insurance
Ability to commute/relocate:

Edinburgh: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person