Job Description

Operations Controller - Transport, Courier & Logistics

Location:

Luton

Salary:

34,000 per annum

Shifts:

Days -

4 on / 4 off, 12-hour shifts

About Us

At National Sameday, we deliver customer-focused logistics solutions across the UK, specialising in Same Day and Next Day airside deliveries, as well as storage and warehousing for key airlines at major UK airports. We are now looking for an

Operations Controller

to join our team and support the smooth running of our transport and logistics operations.

About You:

You're detail-oriented, adaptable, and thrive in a fast-paced environment. With experience in courier, depot, or logistics operations, you know how to keep things moving efficiently while delivering excellent customer service.

Key Responsibilities

Operational Coordination:

Oversee and coordinate daily transport operations, including staff scheduling, route planning, and driver dispatch.

Customer Service:

Handle customer queries and complaints, ensuring a professional and positive experience.

Delivery Monitoring:

Track and confirm collections and deliveries using our in-house platform, ensuring targets are met.

Communication:

Maintain clear communication across shifts to ensure all teams are up to date with resource and transport plans.

Process Improvement:

Assist in identifying ways to improve processes, efficiency, and compliance with safety standards.

Relationship Management:

Build and maintain strong working relationships with management, customers, suppliers, and sites.

Qualifications & Requirements

Minimum 2 years' experience in a courier, logistics, or transport role. Proven experience managing delivery performance and route optimisation. Strong knowledge of logistics principles, dispatch procedures, and courier systems/software. Excellent communication skills with a positive, problem-solving approach. Comfortable working under pressure and managing multiple priorities. Proficient in Microsoft Office (including Excel) and logistics platforms.

Valid full UK manual driving licence.

Please note additional checks for all our staff are required for working within CAA industry :

5 years address history 5 years reference history (employment/education/benefits/character) DBS/CRC check Airside application to obtain full airside ID Full Manual Driving Licence

Desirable:

GCSE (or equivalent) or higher education.

Benefits:

Training and career progression opportunities. Free on-site parking

What We Offer

34,000 annual salary

4 on / 4 off shift pattern (12-hour days)

Training and clear career progression opportunities Free on-site parking Permanent role within a growing logistics company
Job Types: Full-time, Permanent

Pay: 34,000.00 per year

Benefits:

Company pension Free parking On-site parking
Ability to commute/relocate:

Luton LU2 9NL: reliably commute or plan to relocate before starting work (required)
Experience:

Logistics / Transport related: 2 years (required)
Licence/Certification:

Full manual driving licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: OpsLTN
Expected start date: 11/09/2025