Job Description

An exciting opportunity has arisen for a full-time Operations Controller to join our operations team in Luton. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels, and courier market, although this is not essential._

Ideally we are looking for an immediate start

_

Hours: 09:00am- 17:00pm Monday - Friday

JOB OVERVIEW:

Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and transport manager.

Purpose

Management of client enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.

Key Responsibilities and Tasks

Respond to inbound client service requests in a timely and professional manner

Monitor collections & consumables orders on a daily basis

Worksheet/job sheet allocation to data audit for processing

Ensure worksheet/job sheets are received back from data audit in accordance with carrier timelines for operations processing

Sending/receiving collection confirmations

Compiling and completing forecasts for suppliers

Check mailing processes as required

Prioritise and allocate mail delivered to operations inbox (outlook)

Assist the operation team with any other reasonable tasks

Book collections and transport as required

Submit reports within set time frame

Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service

Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers' mailings

Shift work between the hours of 09:00am - 17:00pm

Qualifications:

O level/GCSE or equivalent Math & English min

Skills:

Excellent communication skills

Excellent attention to detail

PC literate - Word/Excel/Outlook

Team player but also able to work under own initiative and prioritise workload

Experience:

Previous experience working in an office environment

Previous industry related experience

Software - Salesforce.com (Desirable)

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension Life insurance On-site parking
Experience:

Administration: 1 year (required) Salesforce: 1 year (preferred)
Work Location: In person