Job Description

PURPOSE OF ROLE:

As the Operations Coordinator, you will play an integral role in ensuring new and returning learners receive an excellent level of service throughout their entire journey with us. With a keen eye for detail, you will manage each stage of the onboarding process with accuracy and care, guiding and supporting learners from their initial engagement through to full programme participation.

Beyond onboarding, you will provide ongoing support to learners while they are on programme, helping them stay on track, addressing queries, and ensuring they have access to the information and resources they need to succeed.

A key part of the role includes the coordination and management of workshops both in-person and online--ensuring sessions are scheduled, prepared, communicated, and delivered smoothly. You will work closely with trainers, facilitators, and internal teams to ensure workshops run to plan and provide an excellent learner experience.

You will interact effectively with internal and external stakeholders, providing clear and concise communication to support the achievement of personal, team, and company objectives. In addition, you will contribute to day-to-day administrative duties to support the wider office and operations team.

PRINCIPLE RESPONSIBILITIES:

Operations

Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in support sessions

Effectively coordinate and communicate with all relevant departments to provide a smooth and consistent onboarding process for all learners

Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners

Support with investigating and resolving any issues learners may have during the onboarding process

Obtain feedback surveys from learners and contribute to developing the learner onboarding process and procedures

Support the office team coordinate all workshops, including sending registers, workshop invites

Assist the tutor team in chasing up any absent learners and apprentices within a given timeframe

Support teams and team members with daily administrative tasks to ensure a cohesive and efficient operation.

Manage a variety of administrative duties to maintain organisation and support the smooth operation of our services.

Maintain up-to-date records and effective communication with other teams as necessary for seamless operations.

Communication

Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, and professional manner

Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies

Understand business demands and expectations and deliver against these in line with the company's high standards

Communicate within the team, supporting others where necessary

Contribute to team meetings and events as and when required

Developing and manage relationships with internal and external stakeholders

Following instructions and asking appropriate questions

Ensure that all deadlines are met in a timely manner and people are kept informed of progress

Teamwork

Establish and maintain effective working relationships with colleagues, managers, and clients

Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress

Influence people positively demonstrating a "can do" attitude

Motivate colleagues

Contribute to formal and informal discussions with colleagues to generate new ideas and approaches

Enjoy working as part of a team but be capable of working autonomously

Administration

Effectively use Microsoft Office applications, Word, Excel, Outlook and PowerPoint

Effectively use all internal systems

Data entry and filing alongside performing other routine clerical tasks as assigned

Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

Scanning, printing, and running reports

Maintain accurate paper and electronic records

Identify problems and respond in a timely fashion

Other

Pro-active approach to work

Excellent attention to detail

Have a willingness to go the extra mile and always strive to seek job satisfaction.

Ensuring own personal workspace is kept clean and tidy. The company expects you to respect company property.

Remain up to date with professional knowledge by participating in learning opportunities.

Ensure all Safeguarding and Health & Safety procedures are effectively carried out.

To comply with the company handbook policies and procedures

To act at all times to promote equality and diversity ensuring inclusive and integrated services.

To undertake any other duties appropriate within the broad remit of the role

Ensure any issues concerning quality and customer care are reported to management.

NOTE:

The details contained in this summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this from time to time and will consult with the post-holder at the appropriate time.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Free parking On-site parking Sick pay Work from home
Application question(s):

Do you have a willingness to learn? Have you worked in an education setting previously?
Education:

Certificate of Higher Education (required)
Experience:

Administrative: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Chorley PR7 6JW