Job Description

The Role

Job Title: Operations Coordinator



Location: Coventry Building Society Arena



Salary: 28,000 per annum



Hours: 40 hours per week (5 days over 7, including weekends)



About the Role:



We are seeking a proactive and organised Operations Coordinator to oversee the day-to-day running of on-site car park operations at the Coventry Building Society Arena. This is a hands-on role requiring a dynamic individual who can manage staff, coordinate logistics, and deliver excellent service during both standard operations and major events.



Key Responsibilities:


Manage the daily operation of car parks at the CBS Arena

Oversee a team of staff provided by APCOA, ensuring high standards of service

Coordinate staffing and operational requirements in line with the arena's event calendar

Deliver staff training and inductions as required

Lead and manage the matchday parking team

Support the events team with planning and logistics for future events

Monitor and report on equipment maintenance and operational issues

Handle customer enquiries and provide effective solutions

Collate and deliver post-event feedback and operational reports

Assist with payroll processing and staffing records

Maintain accurate documentation using Excel and internal systems


Key Requirements:


Strong organisational and coordination skills

Confident in leading and motivating a team

Proficient in Microsoft Excel and general IT systems

Experience in operational or event coordination preferred

Excellent communication and customer service skills

Flexible and willing to work weekends as part of a rotating schedule



We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.