Job Description

About Us

Aberdeen Cyrenians provide business support services under contract to Granite Care Consortium. We are now supporting them to recruit for a Operations Coordinator. The position is employed by Aberdeen Cyrenians on their behalf and will be line managed by the GCC Operations Manager.

Granite Care Consortium (GCC) are ten local 3rd and independent sector companies - with decades of experience in delivering health and social care services. The consortium was set up to ensure availability of quality services, improve outcomes of those we support and to build a consistent trained and skilled workforce, in line with our shared values and ethos of Changing Care for Good.

GCC are commissioned by Aberdeen City Health and Social Care Partnership (ACHSCP) to provide outcomes-based care and support services to adults in their own homes and local communities. Services which can assist with the achievement of agreed outcomes include personal care, housing support, skills development, social and carer support. Each person we support benefits from a person-led approach, as we work together to meet agreed outcomes, focusing on individual needs and goals in an enabling and encouraging way.

The Operations Coordinator plays an essential role within the GCC central office team, providing administrative support to all ten providers.

What it\xe2\x80\x99s like to work for Granite Care Consortium

We are a friendly, dynamic, and supportive team. We encourage passion, initiative, and collaboration, both in our performance as a team and individually. New ideas are encouraged and welcomed. We actively seek involvement in the development and direction of our processes, as well as finding more efficient ways to work, as we strive for continuous improvement.

Job title: Operations Coordinator | Granite Care Consortium

Responsible to: Operations Director | Granite Care Consortium

Salary: SCP 30 \xe2\x80\x93 currently \xc2\xa326,940

Contract: Initially to 31.10.24 but subject to contract extension award

Location: Aberdeen City office based

The Opportunity

As Operations Coordinator, you will be an important representative between us and our customers (both internal and external). Ensuring that the customer is at the forefront of every interaction, you will assist with managing communications and data relating to the delivery of care at home for people in the city of Aberdeen.

The role will involve but will not be limited to:

• Handling incoming and outbound calls and responding to email enquiries and requests from care management and other stakeholders.
• Taking ownership of issues arising, solving them oneself where possible and escalating when required.
• Undertaking finance processing tasks.
• Arranging and taking minutes in meetings, where appropriate.
• Data input and management.
• Building and maintaining strong professional relationships with internal and external stakeholders, that will exceed their expectations.
• Supporting the GCC team to ensure that performance standards and business objectives are met.
• Deputising for other team members, as required.

About You

You will be a confident communicator who is driven to deliver results. You will also be/have:

• Organised and efficient, with the ability to prioritise to meet deadlines.
• Ability to multi-task and prioritise a varied workload.
• Attention to detail and a \xe2\x80\x98right first time\xe2\x80\x99 approach.
• Flexible approach to work, with the ability to work in a fast-paced environment with changeable demands.
• Experience of maintaining electronic records / data.
• Proficient in Microsoft applications (particularly, excel) and use of internal and external databases.
• Working knowledge of Xero, or similar accounting system.

Our Aims & Values & Equality & Diversity Policy

It\'s important to us that we recruit people who share our values and who want to make a difference.

Because we work with vulnerable people, we are responsible for safeguarding them. We undertake background and reference checks, and it is a term of employment with us that all employees register with the Protecting Vulnerable Groups ("PVG") scheme operated by Disclosure Scotland.

We are an equal opportunities employer and value diversity - exclusion has no place in our workplaces. If you need us to make reasonable adjustments to allow you to attend an interview with us, just .

We regret that we are not able to sponsor applicants for this role, so you must be eligible to live and work in the UK without sponsorship.

The closing date for this position is: Tuesday 18th July 2023

We review applications throughout the advertising period and reserve the right to close the advert early should sufficient applications be received.

Aberdeen Cyrenians