Job Description

- Operations Coordinator

Number of Roles: 1

Location: Ardra Rd, London N9 0BD

About Crown Worldwide Group UK &I

Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We have been moving people's lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics, but we are also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, putting the environment and the communities we work in through our Responsible Business Plan.

Principle Objective & Key Responsibilities

Main Duties:


Review and process sales orders daily Delivery Scheduling using Live Tracking Software Schedule crews in advance and assist with project planning for large jobs Book on resources and update Job sheets with Client details and Routes Organising Courier Deliveries and Collections Order materials and submit workshop requests Create and update purchase orders after delivery dates are confirmed Handle refunds Review failed deliveries, rebook, and coordinate with customers Provide general administrative support Manage permits and RAMS requests Workshop stock and Material control and cost management Send payment links via the ecommerce website to customers for Payment Receive and review all completed Job Sheets and Delivery notes and update data on Statii software Sharing the inbound customer calls and dealing with their enquiries Monitoring Office Resale Inbox Track and report client carbon savings from furniture reuse after project completion Sustainability - Work with The Giving Back Project to donate Office Resale Stock furniture




This is a 1 year fixed term contract and offered on a 6-month probationary period.

Skill and Experience

Essential:

Customer service and administrative experience Experience in project coordinating Proficiency in Microsoft Office Suite (especially Excel) Great organisational skills Data entry, reporting, and system maintenance Fast-paced work environment experience Effective communicator across all organisational levels Strong interpersonal skills and relationship-building ability Commercially aware and a critical thinker

Desirable:

Familiarity with logistics and operations software (e.g. Moveman, Statii, Concur)

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.
We areCARING*about people and their experience
AlwaysDETERMINED*to do our best and to always keep improving
We are genuinelyTHERE*when our customers and colleagues need us
We encourage theSHARING*of knowledge amongst each other
We continuously remainOPEN-MINDED*to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

Obligation of Confidentiality

The Employee agrees to treat as confidential all information supplied by or on behalf of the Company in connection with the Company's business and all other confidential aspects of the business as defined in 'Confidential Information'.