Job Description

Description

The Operations Coordinators role is to assist with the management of daily business activities and administrative tasks that are critical to the sound running of esure inhouse team. The Operations Coordinator's responsibilities include tracking, chasing, monitoring and reporting upwards upon critical operational processes to ensure that targets are hit and deadlines are maintained.

To be successful as an Operations Coordinator, you should be able to resolve problematic situations efficiently and have excellent communication and organizational skills. Ultimately, an outstanding Operations Coordinator should be able to support the smooth daily operations of a business.

Key Accountabilities

Prepare monthly client litigation pack ready for BUD to finalise. Pull monthly benchmarking data and reporting adhoc reporting as required. Complete management of client re-opens, with monthly analysis of trends shared with BUD. Complete management of the stop cheque, cheque reversal and expired cheque reports including management of corrective actions. Monitor weekly client account reporting. Deal with all client account balance cheques and associated allocation of funds across Keoghs and esure. Complete management of Bi weekly client costs bordereaux. Supporting the operational team ensuring that MI is completed and validators are cleared Coordinating new starter log in's on esure's systems Monitoring holiday balances - flagging issues reporting quarterly on any building issues Ensuring that audits being done and scores logged in a timely manner. Supporting the BUD in collation of information and reports on an ad hoc and routine basis



Undertaking any required monitoring or enforcement of any operational activity required from time to time or on a routine basis as requested by the BUD.




Working Hours

35 hours per week Monday-Friday 9am-5pm

Experience, Skills and Qualifications

Experience in Management Information reporting and analysis Proven track record in handling MI and competent use of excel. Sound understanding of elite and tracker to enable case by case analysis Ability to communicate effectively with all levels within the division and ensure that instructions are followed by others Industry knowledge/experience is preferred but not essential Ability to prioritise conflicting activities and work calmly and accurately under pressure. Good client care skills and ability to work to client guidelines High level of analytical skills and experience in analysing data


Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

Keoghs values

We are connected
We are Dynamic
We are Innovative
We succeed together

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.