Job Description

OPERATIONS COORDINATOR JOB DESCRIPTION

Job title: Operations Coordinator.

Contract: Permanent.

Work hours: Flexible. Part Time or Full Time with minimum 20 hrs per week. Monday-Friday.

Salary: Starting at 12.80 per hour.

Location: Newquay, Cornwall.

Starting: 12 January 2026.

ABOUT US

We are a mission-driven social enterprise that aims to tackle the problem of ghost fishing gear in the ocean by transforming it into a resource.

We do this in two key ways; firstly by recovering and recycling marine plastic from the UK coastline and processing it into our Traceable Marine Plastic pellets, which are utilised by a growing network of brands, manufacturers and industries to produce high-quality products embedded with positive impact.

Secondly, through the Waterhaul brand, we produce a range of Ocean Positive products using Traceable Marine Plastic, both directly and through collaboration with other like-minded impactful brands, to engage with people's connection with the ocean and inspire adventure.

This year alone, we've recovered and recycled over 50,000 kg's of marine plastic from the UK coastline and we're at an exciting time in our development where we are looking to increase that impact substantially over the next couple of years.

As a team, we are passionate and hard-working individuals that reach our goals together. We believe in a healthy work-life balance and we're looking for talented people who share our passion for spending time in and around the ocean and helping to protect it.

ABOUT YOU

The Operations Coordinator is key to the success of the day-to-day running's of the business, as they are responsible for making sure all orders are sent out on time each day, all customer enquiries are handled, and all stock and packaging is maintained and quality controlled to a high standard. We're looking for a motivated and independent individual who is as comfortable being hands-on packing boxes every day as they are chatting with customers over email.

Our community is at the heart of everything we do, and this role is their direct point of contact, therefore exceptional customer service skills are a must have. On top of this, you will be a fantastic implementer, not afraid to get stuck in and work hard to get the job done each day. Initiative and organisational skills are also crucial here and the right person will thrive on the breadth of responsibilities given to this role.

Working pattern is flexible as our teams' working hours revolve around the sun, surf and our hobbies. Work will be based at our office in Newquay.

KEY RESPONSIBILITIES

Quality controlling all stock and preparing items for dispatch. Packing and dispatching all orders, from single items to pallets of products. Stock counting and reporting, including logging all inbound stock, checking for any damaged or defective stock and ordering packaging. Moving stock between facilities in the work van (we have a separate recycling facility). Repairing faulty products. Working with the leadership team to continually develop and improve the operational processes of the business. Coordinating and delivering all customer service responsibilities to our NETwork and handling all enquiries, including emails, phone calls, order editing and processing order returns. Managing our small retail space; chatting with customers when they drop in and processing their orders. Joining the team on our Net Expeditions, beach cleans and ghost gear recovery missions. Attending public events, such as trade shows, sales events and partnership launches. Helping with ad-hoc tasks - we're a small business that does a lot; there's always something to do!

WHAT WE'RE LOOKING FOR

Excellent communication skills, both verbally and in writing. Strong organisational, problem solving and time management skills, and comfortable in a fast-paced role. Experience in administrative duties and operational logistics. Keen attention to detail is essential - we want someone who will take pride in their work, no matter what the task. This role will often be working independently and responsible for delivering on strict deadlines, therefore we need a self-motivated, driven individual who works on their own initiative. Passionate about protecting the marine environment and enjoy being in and around the ocean. Must be physically fit. The nature of the work will vary from desk-based work to getting hands-on and the role can be physically demanding at times, involving frequent manual lifting and carrying. Full UK driver's license essential. Experience in driving van desirable. Previous customer service experience essential. Previous picking and packing experience useful but not essential as full training provided.

WHAT YOU'LL GET

Be part of a dynamic purpose-led small business with traction, with a competitive salary & flexible work schedule to fit around your lifestyle.

Leave

: 28 days annual leave - you choose if you want to work on a bank holiday, if the weather's awful and there's no surf, save the day off for another time!

Pension

: A pension scheme in line with government requirements.

Fully flexible working

: We trust you to get the work done, so you work the hours that suit you and your lifestyle! All we ask is that all customer enquiries are handled and all orders are packed and ready to go by 4pm each day.

Net collecting

: Everyone on the team can get stuck in on team net collections around the Cornish coast as and when we get a call-out.

Team trips

: We go on a team Net Expedition twice a year and there's opportunities to attend all sorts of events such as tradeshows, beach cleans and networking events throughout the year.

Team socials

: We have an awesome team culture and spend a lot of time outside of the office together, whether in the sea or down the local.

Free pair of sunnies

: that's a given.

50%

Friends and Family product discount.

Paddleboards

: We have 3 paddleboards for staff to use at any time they like to get out and explore the coastline!

Bellyboard

: As a thanks for your hard work, after a year of service you'll receive a Waterhaul branded wooden bellyboard to join the fleet.
To apply, please submit your CV and a cover letter explaining why you think you're the right candidate for this role. Please submit by Monday 8th December 2025.

Job Types: Full-time, Part-time, Permanent

Pay: 12.80 per hour

Benefits:

Casual dress Employee discount Flexitime On-site parking
Work Location: In person