Job Description

Job Introduction

Operations Coordinator

Here at BPP Education Group we pride ourselves on providing the best possible client and learner experience, with our specialised team of client services specialists working closely with customers to ensure they are getting the most from our courses.



An opportunity has arisen for a motivated and passionate person to join the team as a Operations Coordinator. You will be responsible for supporting the Head of Learning and Operations Manager with the administration and operational running of School of People and Skills Development & Financial Services programmes.



What if you read the description and don't meet every single requirement? We encourage you to apply anyway - we value diverse backgrounds and are committed to inclusivity!

Why work for BPP Education Group?

It is a great time to join BPP Education Group as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP Education Group such as:



Brilliantly, you can study any of BPP's courses for free - be it a professional qualification or full degree.


With hybrid working available, you'll be able to split your time between one of our centres and wherever you choose to call home.


We also provide a generous annual leave entitlement of 30 days, and there's a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family

What you'll be doing

In this role you will carry out relevant administrative tasks to support the end-to-end delivery of programmes including resourcing and scheduling. The role will also work with the Programme Leaders to produce core programme documentation and that relates to the quality of teaching and assessment resources.

As such, you will be responsible for:

Creation of core programme documentation including learning plans. Coordination of creation of live teaching webinar rooms for School of People and Skills Development & Financial Services Programmes. Updating core programme documentation including learning plans. Register learners on Qualification accurately which support School of People and Skills Development & Financial Services Programmes. Management of student records on Learner Matrix. Regular review of active learners across programmes ensuring key reports are kept up to date Scheduling and resourcing School of People and Skills Development & Financial Services programmes building Rapport with Freelance tutors. Collaborative management of shared mailboxes

What we're looking for

To be successful in this role you will need to have a proven track record in the following areas:

Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed Ability to create and maintain accurate/accessible and organised documentation Ability to communicate performance by producing all necessary reports in an effective and timely manner Excellent attention to detail when producing programme documentation and data driven reports Ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role Ability to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets Must be comfortable working within defined Key Performance Indicators and Service Levels Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive MS Windows including word, excel and PowerPoint
BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!

BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP's safer recruitment practices


BPP Education Group reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change.