Job Description

Job Overview

A Better Service LTD has gone through a lot of changes in the last 18 months with new ownership as well as now being part of the Clean Stream group.

However, Despite these changes the company has retained its commitment to offering great service and putting the customer experience at the forefront for everything we do.

We are now looking for an Operations Co-ordinator who will be central to our field teams and will own the day-to-day delivery of our commercial business as a key figure head for our largest customers.

This role is not only about effort and contribution but is measured on delivery and results. The ideal candidate needs to have a resilient attitude and strong work ethic. It requires a composed and organised approach with experience in managing conflicting priorities within a time-critical operation.

Responsibilities

- Managing the scheduling and day-to-day operations of our field teams.

- Rostering and staff planning for 24/7 coverage on all jobs which require flow management or mitigation.

- Fleet planning to support the operational delivery whilst also factoring in fleet maintenance for both planned and reactive repairs.

- First line of contact for the customers and field teams in all matters regarding operations and capacity planning.

- Front line contact with all field teams ensuring compliance and standards are delivered consistently.

- Maximising operational capacity, creating positive relationships and demonstrating strong team motivational strategies.

- Monitoring emails and responding to all inbound requests within 2 hours.

- Data entry to meet client needs regarding reporting and our own internal compliance.

- Communicating rosters and effectively managing the rotational schedule plans for optimisation of resources.

- Pro-actively calling customers to book in work and reviewing capacity daily to find scheduling and revenue opportunities.

- Account management for the clients supporting in-day requirements and managing complaints or issues which require resolutions.

Skills

What we do is part of the CNI business sector and so this role is ideally suited for someone seeking a challenge who is highly driven by success and results. A strong team player who has a collaborative approach but equally can work autonomously and apply lean thinking and a solid operational can-do attitude.

Job Type: Full-time

Pay: 32,000.00-38,000.00 per year

Benefits:

Company pension Free parking On-site parking
Application question(s):

Have you worked in frontline operations within a fast paced environment ? Able to multi-task and manage changing priorities ? Live within a 30 minute commute to the site office ? Able to work an on-call roster where 1 in 4 weekends will be required for OOH calls ? Worked directly with clients managing the operational delivery and overall proposition ?
Work Location: In person