Job Description

Liberty in Love is a female-founded ecommerce brand dedicated to modern brides. We specialise in beautifully crafted bridal accessories, including jewellery, veils and cover-ups.

We're looking for a proactive and diligent person to join us on a fixed-term basis as our

Operations & Customer Service Assistant

. This is a hands-on, office-based role in our small ecommerce studio in Centre Park, Warrington, with the main focus on preparing orders with accuracy and care each day. You'll also support with customer service tasks and some light marketing admin.

If you enjoy keeping processes running smoothly, take pride in precise details and like working within a small, supportive team, this could be a great fit. You'll receive full training and a thorough handover before our current team member begins maternity leave.

What you will be doing

Order processing

This is your core daily focus: the accurate and efficient preparation of every customer order. Precisely prepare, pack, and dispatch customer orders with exceptional care and efficiency Double-check product details, order notes and address information before dispatch Ensure orders are ready for courier collection each day Maintain an organised workspace and follow established order prep workflows Process returns, including checking items, updating systems

Customer service

Monitor customer service tickets in Gorgias for enquiries, order changes and cancellations Respond to customers with clarity, warmth and excellent written communication Reply to customer reviews in line with our tone of voice Marketing admin support Help with admin tasks that support ongoing marketing projects Carry out tasks such as saving media, updating simple spreadsheets or organising assets Assist with marketing admin tasks that arise depending on the needs of the business

About you

You're naturally proactive and diligent, with a steady way of noticing and sorting small issues before they become problems You take real pride in organised, accurate work and enjoy keeping things running smoothly day to day Your written communication is warm, clear and reassuring, and you're confident supporting our brides in a friendly, professional tone You're comfortable using online systems and quick to pick up new tools (Shopify, Gorgias, Dropbox or Google Drive experience is helpful but not essential) You're reliable, self-sufficient and happy working independently within a small, supportive team You bring a calm, steady presence to your work and can be counted on for consistency and care in everything you do

What we offer

Hourly rate of 12.90 A friendly, supportive working environment where you'll receive clear training and a full handover 16 hours per week, Monday to Wednesday A school-hours pattern if that suits you The chance to be part of a thoughtful, creative bridal brand that cares deeply about its brides As we continue to grow, there may be opportunities beyond this maternity cover role for the right person

Contract details

Fixed-term maternity cover Duration: 12 months (starting January 2026) Days: Monday to Wednesday Hours: 16 per week (school hours welcome, but note this is not a term time only role Location: Onsite in Centre Park, Warrington (WA1 1GG)

How to apply

If you think you're a perfect fit, please apply with your CV.

Shortlisted candidates will be invited to complete a 10-15 minute online assessment before interview.

Job Types: Part-time, Temporary, Fixed term contract, Temp to perm
Contract length: 6 months

Pay: 12.90 per hour

Expected hours: 16 per week

Benefits:

Flexitime Free parking On-site parking
Experience:

relevant: 3 years (required)
Work Location: In person