Job Description

We are able to offer an exciting and challenging role for an experienced operational healthcare leader to join us as Operations Director, leading on the development and delivery of our operational strategy and plans.
Our remuneration package includes a competitive salary that we are confident will meet your expectations. We understand the importance of fair compensation and we are committed to offering a package that reflects your skills and experience.
Main duties of the job
As Operations Director you will lead in all operational functions and play a crucial role in steering the company towards achieving its strategic objectives, ensuring operational excellence, and maintaining our status as a leader in the sector. You will hold budgetary responsibility for the operations department, ensuring it is cost-effective and profitable, with KPIs to assess and improve quality and efficiency.
As a suitable candidate you will have a strong track record of operational leadership roles within healthcare, or related sector, ideally with knowledge of ambulance services or patient transportation. You will have excellent people management skills and the ability to build, lead and develop high-performing teams. You will have experience in quality assurance and risk management and be able to implement robust processes to reflect best practice.
About us
Prometheus is a leading provider of secure transportation solutions specialising in the mental health sector and Complex Care Enhanced Observations for Acute Trusts, Mental Health Services and Local Authorities. Our team ensures that patients are transported safely and with dignity, maintaining the highest standards of care. Offering a range of services to support NHS Trusts, Local Authorities, and Independent Providers, we have established strong client relationships and have a good pipeline of business which will see the business continue to push for market leader status within this industry.
Details
Date posted
23 May 2025
Pay scheme
Other
Salary
Depending on experience Competitive, DOE
Contract
Permanent
Working pattern
Full-time
Reference number
E0421-25-0008
Job locations
Unit 603, Fort Dunlop
Fort Parkway
Birmingham
West Midlands
B24 9FD
Job description
Job responsibilities

• Operations Management: Oversee daily operations by management of Service Delivery management team, including the fleet and any other support services as required to ensure efficiency, quality, and compliance of internal and external KPIs.
• Strategic Leadership: Formulate and execute strategic operational plans to drive efficient services.
• Change Management: Lead change initiatives to drive efficiency and improve service delivery and effectively address operational challenges.
• Budget Management: Oversee the financial aspects of the operations department, ensuring cost-effectiveness and profitability through the maximisation of staff utilisation.
• Performance Monitoring: Implement and monitor key performance indicators to assess and improve the efficiency and effectiveness of operations.
• Team Development: Build, lead, and mentor high-performing teams by fostering a positive and productive work environment.
• Quality Assurance and Risk Management: Implement robust quality assurance and risk management processes to the highest standards of care and safety by mitigating potential risks to the business to ensure the safety of both patients and staff.
• Client Relationship Management: Establish, maintain and strengthen positive relationships with existing clients, including NHS Trusts, Local Authorities, and Independent Providers and actively seeking opportunities to establish relationships with new clients.
• Regulatory Compliance: Take on the role of Health and Safety Lead to ensure all operations comply with relevant laws, regulations, and policies and standards.
• Innovation: Commit and promote a culture of continuous improvement and innovation, driving efficiency enhancements and service improvements.
• On Call: Be part of the out of hours On Call roster and take on the responsibilities as required by the company.

Prometheus aims to create and encourage an environment committed to promoting equality and diversity, working inclusively, and valuing the differences individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances. Job description
Job responsibilities

• Operations Management: Oversee daily operations by management of Service Delivery management team, including the fleet and any other support services as required to ensure efficiency, quality, and compliance of internal and external KPIs.
• Strategic Leadership: Formulate and execute strategic operational plans to drive efficient services.
• Change Management: Lead change initiatives to drive efficiency and improve service delivery and effectively address operational challenges.
• Budget Management: Oversee the financial aspects of the operations department, ensuring cost-effectiveness and profitability through the maximisation of staff utilisation.
• Performance Monitoring: Implement and monitor key performance indicators to assess and improve the efficiency and effectiveness of operations.
• Team Development: Build, lead, and mentor high-performing teams by fostering a positive and productive work environment.
• Quality Assurance and Risk Management: Implement robust quality assurance and risk management processes to the highest standards of care and safety by mitigating potential risks to the business to ensure the safety of both patients and staff.
• Client Relationship Management: Establish, maintain and strengthen positive relationships with existing clients, including NHS Trusts, Local Authorities, and Independent Providers and actively seeking opportunities to establish relationships with new clients.
• Regulatory Compliance: Take on the role of Health and Safety Lead to ensure all operations comply with relevant laws, regulations, and policies and standards.
• Innovation: Commit and promote a culture of continuous improvement and innovation, driving efficiency enhancements and service improvements.
• On Call: Be part of the out of hours On Call roster and take on the responsibilities as required by the company.

Prometheus aims to create and encourage an environment committed to promoting equality and diversity, working inclusively, and valuing the differences individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Person Specification
Knowledge and Skills
Essential

• Strong leadership and communication skills with the ability to inspire, motivate, and manage a team effectively.
• Effective compassionate communication both verbally and in writing.
• Ability to communicate at all organisational levels.
• Demonstrated skills in persuasion and influencing.
• A passion for delivering excellent care within the mental health sector.
• Strong ethical standards and a commitment to ensuring the safety and dignity of patients.
• Resilience and the ability to cope with challenging situations.
• Proactive and forward-thinking, with a commitment to continuous improvement.
• Highly organised and able to manage multiple priorities effectively.
• Proficiency in MS Office, particularly MS Excel and PowerPoint.
• Excellent listening, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• High level of analytical and problem-solving skills, with the ability to think strategically.
• Keen attention to detail and commitment to delivering high-quality results.
• Client-focused approach with strong abilities in building and maintaining effective client relationships.

Qualifications
Essential

• BA/BS in Business Administration, Healthcare Management, Clinical Practice (e.g. Nurse, Paramedic) or a related field.

Desirable

• Masters degree in a relevant field would be a distinct advantage.
• Management or leadership qualification.

Experience
Essential

• Proven experience in operations management and leadership, with a significant portion of this experience preferably gained in ambulance services, the mental health/acute sector or logistics.
• Demonstrated experience in operational management, strategic planning and execution.
• Extensive experience in managing large, diverse teams and developing strong working relationships with various stakeholders.
• Proven track record in risk management and compliance.

Desirable

• Experience in strategic planning and service development.
• A track record of promoting patient safety, clinical quality, and patient experience.

Person Specification
Knowledge and Skills
Essential

• Strong leadership and communication skills with the ability to inspire, motivate, and manage a team effectively.
• Effective compassionate communication both verbally and in writing.
• Ability to communicate at all organisational levels.
• Demonstrated skills in persuasion and influencing.
• A passion for delivering excellent care within the mental health sector.
• Strong ethical standards and a commitment to ensuring the safety and dignity of patients.
• Resilience and the ability to cope with challenging situations.
• Proactive and forward-thinking, with a commitment to continuous improvement.
• Highly organised and able to manage multiple priorities effectively.
• Proficiency in MS Office, particularly MS Excel and PowerPoint.
• Excellent listening, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• High level of analytical and problem-solving skills, with the ability to think strategically.
• Keen attention to detail and commitment to delivering high-quality results.
• Client-focused approach with strong abilities in building and maintaining effective client relationships.

Qualifications
Essential

• BA/BS in Business Administration, Healthcare Management, Clinical Practice (e.g. Nurse, Paramedic) or a related field.

Desirable

• Masters degree in a relevant field would be a distinct advantage.
• Management or leadership qualification.

Experience
Essential

• Proven experience in operations management and leadership, with a significant portion of this experience preferably gained in ambulance services, the mental health/acute sector or logistics.
• Demonstrated experience in operational management, strategic planning and execution.
• Extensive experience in managing large, diverse teams and developing strong working relationships with various stakeholders.
• Proven track record in risk management and compliance.

Desirable

• Experience in strategic planning and service development.
• A track record of promoting patient safety, clinical quality, and patient experience.