Job Description

Job Ref:

MAR1343

Branch:

Mar Hall Golf Spa Resort

Location:

Mar Hall Golf Spa Resort, Bishopton

Salary/Benefits:

Competitive Salary DOE

Contract type:

Permanent

Hours:

Full Time

Posted date:

04/08/2025

Closing date:

06/09/2025

About Us

Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK's leading leisure and luxury travel destinations.



Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.



At Mar Hall, you'll join a team driven by excellence, creativity, and genuine hospitality. Whether welcoming guests, preparing first-class cuisine, or helping bring unforgettable events to life, you'll play a valued role in shaping the future of this iconic Scottish resort.

About you as Operations Director

The Operations Director plays a key role in ensuring the smooth day-to-day running of the resort. Reporting to the Resort Director, you'll work closely with all department heads to keep everything connected, consistent, and operating to the highest standard. A key focus will be driving the guest experience, maintaining operational consistency, and delivering service at a five-star level. We're looking for someone who's hands-on, thrives in a fast-paced environment, and can think both strategically and practically.

Responsibilities:

Oversee daily operations across all departments to ensure a smooth and consistent guest experience. Take an active lead in FB operations, working closely with the FB Director and Executive Chef to enhance service quality and profitability. Collaborate with the Resort Director to develop and implement operational strategies aligned with the resort's objectives. Monitor budgets, manage costs, and support revenue growth through efficient operations. Lead and support Heads of Department, helping them grow and maintain high team performance. Line management of FB Director, Executive Chef, Maintenance Manager, Spa Leisure Manager Director of Rooms. Maintain high standards across the resort by ensuring procedures are followed and quality is consistent. Ensure health, safety, and legal requirements are always met throughout the resort. Build strong relationships with guests, suppliers, and internal teams to support overall success. Analyse operational performance metrics to identify areas for improvement and implement corrective actions.

The Ideal Operations Director:

Significant experience in a senior operations role within the luxury hospitality sector, preferably in a 5-star resort or hotel. A strong background in Food Beverage operations is highly desirable, with a proven track record of leading FB teams and elevating guest dining experiences. Proven ability to lead diverse teams, drive performance, and foster a positive work environment. Comprehensive understanding of resort operations, including front office, housekeeping, FB, spa, and events. Strong skills in budgeting, financial analysis, and cost control. Demonstrated commitment to delivering exceptional guest experiences. Excellent interpersonal and communication abilities, both written and verbal. Strong analytical and decision-making skills, with the ability to address challenges proactively. Degree in Hospitality Management, Business Administration, or a related field is desirable. Willingness to work varied hours, including weekends and holidays, as required.

Benefits:

33 Days Holiday Private Medical Cover Hotel Accommodation, Food, Golf Spa discounts Friends and family discounts Recommend a Friend Free on-site parking Complimentary use of Leisure Facilities Employee Assistance Programme

JOIN THE TEAM AT MAR HALL

Being part of the team at Mar Hall is something very special we believe in looking after our team and in turn they will look after our customers. This simple philosophy is supported by the wide-ranging opportunities and career development on offer at Mar Hall Golf Spa resort.



We will look to grow your aspirations and help you achieve your ambitions within the hospitality industry; from the golf course to the kitchen we have the opportunity for you. We believe that people make the business; they make the difference and define our guest's experiences. If you're passionate about hospitality we would like to hear from you.