Job Description

This is an excellent opportunity for a senior, experienced, operational manager to further develop their strategic thinking and leadership skills as the Operations Director (OD) for the Children's, Young People and families Directorate, (CYPF) and Clinical Directorate at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT), working directly with the Chief Operating Officer.
The OD role is a visible leadership position providing operational oversight of CYPF, to maintain quality of care, safety, patient experience and flow, ensuring the delivery of activity and outcomes within the budgeted resources available. The role will ensure that the CYPF services meet the needs of the changing demography of the Cambridgeshire and Peterborough population and offer equal and equitable access to service users and offers equal and inclusive opportunities for the workforce.
CYPF incorporates Children and Adolescent Mental Health Services (CAMHS) and physical health services in the community, in addition to neurodevelopment services. These services are commissioned by Cambridgeshire and Peterborough Integrated Care System (ICS), NHS England Specialist Commissioning as well as other external parties. There are a number of partnership arrangements, working with Cambridge Community Services as well as charitable organisations.
Main duties of the job
This role is required to drive strategic developments in support of the NHS Long Term Plan, energise planned transformative changes for effective and efficient service delivery, and ensure that our staff are well supported to provide personalised care centred around our service users.
With significant existing senior management experience in a complex healthcare setting, the successful candidate will need a track record of delivering high quality clinical services, leading and managing service redesign and performance management.
We're looking for someone who demonstrates attention to detail, is adaptable, committed to the delivery of high quality care and is an active team player, politically astute and able to communicate at all levels. You will be a compassionate leader, who treats all colleagues, patients and service users with respect and be committed to equality, diversity and inclusion.
To arrange an informal conversation about the role, please contact Leah Coulter [Leah.Coulter@cpft.nhs.uk]
About us
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
Details
Date posted
11 June 2025
Pay scheme
Agenda for change
Band
Band 9
Salary
105,385 to 121,271 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
310-MCYPF-7246947
Job locations
Elizabeth House
Fulbourn Hospital
Cambridge
CB21 5EF
Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Be accountable for the performance management of CYPF.
2. Be responsible for the development and delivery of operational delivery plans within the Directorate.
3. Work alongside clinicians, engaging widely with a range of internal and external stakeholders in order to deliver optimal services for patients and other stakeholders.
4. Facilitate the design and development of clinical pathways.
5. Lead and support the planning, development and implementation of service transformation and improvement.
6. Participate in long term planning and strategic projects for CPFT to ensure CYPF services are considered and that there is long term sustainable model.
7. Ensure sufficient and effective use of data to monitor performance and to satisfy internal and external reporting requirements.
8. Ensure there is proactive management of risk and co-ordinate all responses to patient complaints in a timely way.
9. Ensure that CYPF services meet the needs of the changing demography of the Cambridgeshire and Peterborough population, offer equal and equitable access to service users and offers equal and inclusive opportunities for the workforce.
10. There is a requirement to participate in CPFT's Director on call rota. Job description
Job responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
1. Be accountable for the performance management of CYPF.
2. Be responsible for the development and delivery of operational delivery plans within the Directorate.
3. Work alongside clinicians, engaging widely with a range of internal and external stakeholders in order to deliver optimal services for patients and other stakeholders.
4. Facilitate the design and development of clinical pathways.
5. Lead and support the planning, development and implementation of service transformation and improvement.
6. Participate in long term planning and strategic projects for CPFT to ensure CYPF services are considered and that there is long term sustainable model.
7. Ensure sufficient and effective use of data to monitor performance and to satisfy internal and external reporting requirements.
8. Ensure there is proactive management of risk and co-ordinate all responses to patient complaints in a timely way.
9. Ensure that CYPF services meet the needs of the changing demography of the Cambridgeshire and Peterborough population, offer equal and equitable access to service users and offers equal and inclusive opportunities for the workforce.
10. There is a requirement to participate in CPFT's Director on call rota.
Person Specification
Education
Essential

• Postgraduate management qualification at Master's level or equivalent level of experience.

Desirable

• Programme and project management qualifications

Experience
Essential

• Significant experience of managing operational services at a senior management level in a large, complex health care organisation. This would include sound working experience and knowledge of a number of management disciplines across Operations, Finance, HR and Governance
• Successful record of managing and implementing substantial service transformation and organisational change projects

Desirable

• Experience of planning and implementing long term strategy.
• Experience of working closely with Commissioners to inform and implement policy initiatives.

Skills and Abilites
Essential

• Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
• Ability to develop flexible and creative solutions to difficult problems and challenges
• Ability to use techniques such as option appraisal to underpin decision making.
• Ability to analyse, present and tailor complex data and information for a wide range of audiences.
• Excellent interpersonal skills in developing and maintaining effective, positive relationships with staff, colleagues and partners
• Motivating, coaching and developing individuals to achieve their potential.

Desirable

• Programme and project management.

Knowledge and Understanding
Essential

• Knowledge of contracts and performance procedures.
• Knowledge of National policy and standards of governance.
• Knowledge of NHS and local Government strategies, policies and plans, in particular those linked with mental health services
• Current knowledge of best practice gained through personal research.

Desirable

• Knowledge of local statutory planning frameworks

Person Specification
Education
Essential

• Postgraduate management qualification at Master's level or equivalent level of experience.

Desirable

• Programme and project management qualifications

Experience
Essential

• Significant experience of managing operational services at a senior management level in a large, complex health care organisation. This would include sound working experience and knowledge of a number of management disciplines across Operations, Finance, HR and Governance
• Successful record of managing and implementing substantial service transformation and organisational change projects

Desirable

• Experience of planning and implementing long term strategy.
• Experience of working closely with Commissioners to inform and implement policy initiatives.

Skills and Abilites
Essential

• Ability to translate complex issues and problems into clearly articulated and understandable recommendations and plans.
• Ability to develop flexible and creative solutions to difficult problems and challenges
• Ability to use techniques such as option appraisal to underpin decision making.
• Ability to analyse, present and tailor complex data and information for a wide range of audiences.
• Excellent interpersonal skills in developing and maintaining effective, positive relationships with staff, colleagues and partners
• Motivating, coaching and developing individuals to achieve their potential.

Desirable

• Programme and project management.

Knowledge and Understanding
Essential

• Knowledge of contracts and performance procedures.
• Knowledge of National policy and standards of governance.
• Knowledge of NHS and local Government strategies, policies and plans, in particular those linked with mental health services
• Current knowledge of best practice gained through personal research.

Desirable

• Knowledge of local statutory planning frameworks