Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Operations Director - JLL Workplace Management

Department:

Workplace Management (WDO)

Reports to:

Executive Director of Engineering



Position Overview

JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across our diverse client portfolio. This senior leadership role requires a proven track record in facilities management, technical systems oversight, and team leadership within complex commercial environments. The successful candidate will drive operational excellence, client satisfaction, and business growth while managing multi-disciplinary engineering and technical services teams.



Key Responsibilities



Strategic Leadership

Drive the strategic direction of hard services operations across assigned portfolio, ensuring alignment with JLL's service delivery standards and client objectives.

Develop and execute business plans that expand service offerings and strengthen client relationships.

Lead pursuit activities for new business opportunities, providing technical expertise and operational insights during client presentations and proposal development.



Team Leadership & Development

Lead and develop a high-performing team of operational managers and support staff (circa 250).



Financial Performance & Budget Management

Develop and manage annual operating budgets, ensuring cost-effective service delivery while maintaining quality standards.

Monitor key performance indicators including maintenance costs, and client satisfaction scores.

Drive cost optimisation initiatives and negotiate vendor contracts to maximize value for clients.



Client Relationship Management

Serve as primary technical liaison for C-level executives and facilities leadership at key client accounts.

Conduct regular business reviews, present operational metrics, and develop improvement plans based on client feedback.

Respond to escalated technical issues and ensure prompt resolution of service concerns.



Required Qualifications



Experience Requirements Minimum 10 years of progressive leadership experience in facilities management, building operations, or technical services management. At least 5 years managing teams of technical professionals across multiple locations. Demonstrated experience with commercial office buildings, industrial facilities, or mission-critical environments.

Extensive experience in facilities management or property services, with proven leadership in managing large accounts

Experience in stakeholder management at senior/executive level

Relevant industry qualifications (e.g., BIFM, IWFM, RICS)

Proven ability to lead and develop teams in a multi-site environment

Excellent communication, negotiation, and presentation skills



Technical Expertise Deep knowledge of HVAC systems, electrical distribution, plumbing, fire safety, and building automation systems. Proficiency with CMMS platforms and building management systems. Understanding of capital project management.



Leadership & Business Skills Proven track record of P&L responsibility and budget management. Strong analytical and problem-solving capabilities with experience using data to drive operational decisions. Excellent communication and presentation skills with ability to interact effectively with senior executives. Experience in client-facing roles within service provider organizations.



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If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.