Job Description

Job Type:

Permanent

Hours of Work:

Full Time

Salary:

DOE

What we need in a nutshell:

Are you ready for a new challenge? We're on the lookout for a commercially savvy and customer focused Operations Director, following an internal promotion to support our North & Isle of Wight region.



This is a role unlike any other. Sitting at the heart of our business, your mission is to ensure the highest standard of customer satisfaction, colleague engagement, and commercial outcomes for your region. You'll drive continuous improvement and build a culture of excellence in everything we do. This includes owning the commercial success of your region, managing the P&L and identifying opportunities for business growth.

Who are we?

We're an ambitious bunch and have huge aspirations. We've spent the last 17 years shaking up the Great British Holiday and have no intention of stopping yet! With 27 locations across the UK, we are passionate about providing excellent experiences to our guests and colleagues. Whether that be on the Cornish Coastline or up in Scotland, there's something for everyone. Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk.

What you'll be doing:

Coordinate General Managers, Regional teams and Central functions to deliver a highly effective, efficient operation with a relentless focus on improving colleague and customer experience. Driving commercial outcomes across a multi-site operation, using insight and data to identify opportunities and manage budgets effectively. Embedding a culture of continuous improvement, strong performance management and accountability. Manage the regions P&L looking for opportunities to increase profitability, drive efficiency and unlock value. Advocate and promote positive communication with our Holiday Homeowners whilst always looking to enhance our ownership experience. Ensuring operational standards are consistently high, with a strong focus on compliance, safety, and wellbeing. Develop General Managers and on Park teams ensuring that they have the necessary skills to deliver and grow in their roles. Contribute to Away Resorts' overall strategy and direction as required, implementing innovative changes to support park and regional performance. Align and drive the Away Resorts vision and values and our Holiday Hero culture throughout the regional team. Along with your regional support team, drive the people strategy through park plans to drive excellence in training, recruitment and engagement.

Skills, experience and qualities you'll need:

A proven track record in senior operational leadership, ideally in the hospitality or leisure industry. Commercial acumen, with experience owning and optimising a P&L Experience of working in a matrixed environment. Track record of delivering outstanding commercial, customer, and colleague results. Experience navigating change and driving innovation Excellent communication skills across all levels of the business. A collaborative approach and the ability to simplify complex ideas effectively.

What we can offer you:

a chance to use and stretch skills and build your career in one of the fastest growing and most exciting holiday companies in the UK Great discounts on holidays and on park purchases with us for you, friends, and family Private Health Care Car Allowance 25 Days Annual Leave + Bank Holidays Enhanced family benefits PerkBox employee discount platform Life Insurance Passion for parks - take your family and work from a park for one week a year.

Want to join our team? Here's how to apply:

If you're ready to make a significant impact in a dynamic environment, apply now to join the Away Resorts team as our Operations Director! Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts check us out at www.awayresorts.co.uk/careers.

Our Promise to You:

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!



We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. After all, wouldn't it be boring if we were all the same? In short, we want you to bring your whole self to work.