Job Description

Operations Director

Job Title:

Operations Director

Location:

Unit 7 & 8 Dorset Road, Sheerness, Kent, ME12 1LT

Hours:

Full time, hours to be agreed, weekend flexibility required. Office based, no remote working arrangements.

Salary & Benefits:

50,000 per annum. Nest Pension, Gym Membership, Bonus Incentive, 25 Days holiday plus English bank holidays, Company Vehicle

Qualifications:

Minimum GCSE Grade 4 in English and Maths

Experience:

Minimum 3 years of Operational Leadership experience required

About us:

Minimum 3 years of Operational Leadership experience required Kent Catering Services is a trusted leader in the commercial catering equipment industry.

Established in 1999 and based in Sheerness, we are a Kent based company specialising in the sale, installation, maintenance and repair of all commercial catering equipment for businesses of all sizes.

Operating in both the public and private sector, our customer base includes schools, universities, hospitals and hotels.

Our team of fully qualified Gas Safe registered engineers and experienced staff are dedicated to delivering exceptional service, reliable technical expertise and fast response times.

We are an F-Gas certified company specialising in the planning, maintenance, and operation of commercial kitchens for restaurants and pubs.

With over 25 years' experience in the commercial kitchen sector we are committed to maximising operational efficiency and delivering compliant, cost-effective solutions to our customers.

About the Role:

As Operations Director, you will play a vital role in leading and optimising the day-to-day operations of our business.

This is a senior leadership position within the Kent Catering team. You will be responsible for ensuring seamless service delivery, driving operational efficiency and supporting strategic growth across all departments.

You will work closely with the senior management team to align operations with our company mission and values. Your leadership will directly impact our reputation, profitability, and long-term success.

This role is ideal for a dynamic, commercially minded leader with the ability to thrive in a fast paced, customer focused environment.

Key Responsibilities:

Strategic and Financial Oversight

Ensure financial targets and KPIs are consistently met across all operational areas Drive profitability by identifying cost-saving opportunities
Operational Excellence

Review and improve operational practices to enhance efficiency, quality, and customer satisfaction Oversee purchasing and approve any equipment or resources needed to support service delivery Monitor inventory levels, conduct audits, and maintain accurate stock records Supervise logistics including storage, picking, packing, and dispatch of catering supplies and equipment
Compliance and Risk Management

Ensure full compliance with health and safety regulations, food hygiene standards, and industry-specific legislation Collaborate with legal and compliance teams to address any operational risks or legal matters Implement and maintain quality assurance protocols across all departments
People Leadership and Culture

Foster a positive, inclusive working environment that promotes employee engagement and retention Work closely with department heads to maximise team performance and productivity Organise and oversee training programs to ensure staff are equipped with necessary skills and certifications Conduct regular team meetings and performance reviews
Business Alignment and Growth

Ensure operations align with the company's mission and values Maintain high levels of customer satisfaction Proactively resolve client issues or complaints Lead operational planning for new contracts
Required Skills:

Exceptional organisational and time management skills Ability to manage operations in a fast paced, deadline-driven environment Strong delegation skills to ensure efficient task distribution Solid understanding of business management principle and operational strategy Analytical mindset, with the ability to interpret operational and financial data to inform strategic decisions A strong commercial awareness to help drive profitability Ability to monitor performance metrics and implement improvement initiatives Excellent communication skills, including the ability to provide clear directional, constructive feedback Strong leadership and people management skills to guide teams Experience in staff development, recruitment, and performance management Ability to foster collaboration, trust, and a positive workplace culture as a whole Good adaptability skills to respond to changing circumstances, emergencies and operational challenges Good problem-solving skills. Managing solutions with a focused approach under pressure Strong understanding of customer needs and expectations Ability to maintain high levels of customer satisfaction through operational excellence and service delivery Strong contractual knowledge and understanding
Job Types: Full-time, Permanent

Pay: 50,000.00 per year

Benefits:

Company car Company pension Gym membership
Work Location: In person