Job Description

ARH Group are leading experts in Facilities Management, Building Services and Process Engineering. Established in 1990, we have developed enviable knowledge and expertise that allows us to deliver a truly integrated service to our clients.

Job Role:

Operations Director

Department:

Building Services

Location:

Head office with UK-wide travel as required

Salary:

60,000 + plus car allowance or vehicle
The Operations Director owns the safe, on-time, and on-budget delivery of Building Services projects. The role provides leadership to Project Managers and Site teams, ensures subcontract awards are made in line with procurement plans, and manages client relationships throughout project lifecycles. The Operations Director is accountable for overall project delivery performance, ensuring compliance with program, commercial, safety, and quality objectives.

Project Delivery Leadership Own safe, on-time, on-budget delivery of all Building Services projects. Lead and support Project Managers and Site teams, setting clear expectations and driving accountability. Chair regular delivery reviews, ensuring consistent reporting, escalation of risks, and resolution of issues. Client Relationships Maintain and enhance client relationships, acting as primary escalation point for project delivery. Ensure client expectations are met and exceeded in line with ARH Group standards. Commercial & Risk Management Work closely with the Commercial & Controls Director to manage project commercials, risks, and back-office support. Ensure early escalation of risks, claims, or contractual matters. Oversee procurement planning and subcontract awards in line with strategy. Ensure suppliers and subcontractors deliver to agreed program, quality, and cost expectations. Health, Safety & Compliance Act as Principal Contractor duty-holder where applicable. Ensure compliance with CDM regulations and company H&S policies. Champion a culture of zero harm and proactive safety engagement across all projects.

Required Skills & Experience

Proven track record in managing delivery of Mechanical & Electrical Building Services projects. Proven Strong leadership experience, with ability to manage multi-disciplinary project teams. Demonstrable commercial awareness and understanding of contract management. Excellent stakeholder management skills, with ability to build strong clients and supply chain relationships. In-depth knowledge of health, safety, and compliance obligations within construction and M&E sectors. Professional Qualification - Must hold or be working towards the APM Project Management Qualification (PMQ). (or similar)
Our company is committed to fostering an inclusive workplace where diversity is celebrated, and every individual is treated with respect and fairness. We embrace equal opportunities for all employees, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Join us in creating a supportive environment where everyone can thrive and contribute to our success.

Job Type: Full-time

Pay: From 60,000.00 per year

Benefits:

Company car Company events Company pension Cycle to work scheme Employee discount Life insurance On-site parking Sick pay Store discount Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Shrewsbury SY2 5ST