Job Description

Operations & Events Manager - London (FTC)

ABOUT YOU

We are seeking a proactive and versatile Operations and Event Manager to cover maternity leave. This is a key role sitting within the International Marketing Team while also supporting broader business operations. Reporting to the International Marketing Director, and Chief Operating Officer, the position is responsible for devising, planning, and delivering events across multiple markets (recently spanning the UK, Europe, and China), while also ensuring the smooth running of business operations across departments.

ABOUT THE ROLE

The role involves managing a mix of event formats - from fully organised company-led events to sponsored activity such as exhibition stands, conferences, and speaking opportunities. Alongside event delivery, you will lead cross-functional operational projects, ensuring resources, processes, and supplier relationships are optimised. Some international travel will be required. This is a varied and fast-paced role, ideal for someone with strong project management experience, excellent organisational skills, and the ability to balance both operational oversight and event delivery.

ROLE RESPONSIBILITIES

Devise, plan, and deliver international events in collaboration with the marketing team. Lead end-to-end event management, including planning, logistics, supplier liaison, delegate management, and on-site coordination. Manage a portfolio of events simultaneously, ensuring deadlines, budgets, and quality standards are met. Coordinate company participation at sponsored events, including exhibition stands, sponsorship activations, and speaking slots. Work with internal stakeholders to align events with wider marketing strategies and business objectives. Support event marketing and promotion across digital and offline channels. Establish strong relationships across the business to ensure smooth running of day-to-day operations and marketing events Including Sales, Client Services, Customer Success, HR and IT. Lead and manage operational projects across departments, delivering them in line with business goals. Act as an escalation point for day-to-day office operations within the UK market. Provide regular updates and feedback on operational and event projects to senior stakeholders. Own and continually audit office supplier relationships and contracts, driving efficiencies and minimising costs. Demonstrate strong decision-making aligned to company goals, as well as social and environmental best practices.

ROLE REQUIREMENTS

Proven project management skills (qualification desirable) with the ability to manage multiple projects simultaneously. Strong organisational and operational management expertise. Experience in budgeting, financial management, and ROI measurement. Excellent negotiation and supplier management skills. Ability to motivate and coordinate cross-functional teams. Strong communication skills with stakeholders at all levels. Problem-solving and crisis management abilities - calm under pressure. High attention to detail and commitment to quality. Resilience and adaptability to changing priorities. Ability to work independently and make autonomous decisions. Positive mindset and collaborative team player. Flexibility & ability to travel internationally as required. Knowledge of event technology systems (e.g., Eventbrite) - desirable but not essential. Strong understanding of overall business objectives and operational processes.

ROLE LOGISTICS

FTC - 12 months Salary: up to 40,000 Working hours: 40 Working days: 5 Job location: hybrid, 3 days in Bristol office, 2 days working from home

BENEFITS

Private medical and dental insurance with Bupa Flexible Hybrid 3:2 working policy Learning & Personal Development support to help you grow personally and professionally Duolingo Premium Membership Gym salary sacrifice benefit Access to workplace nursery scheme 25 days holiday + Bank Holidays Early Finish Fridays Two paid volunteering days Access to mental health support and therapy with Spill A living wage employer Proud to Be a B Corp

APPLY NOW

We encourage you to apply if this role excites you - even if you think you may not meet all the requirements.

At Webgains, we are a people first organisation, and we live by our core values. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values.

Webgains embraces equal opportunity in the workplace and in throughout the recruitment processes. We are committed to building a diverse and inclusive team of passionate and exceptional individuals. We welcome applications from all candidates regardless of your background.

Job Type: Contract

Pay: Up to 40,000.00 per year

Work Location: In person