Job Description

Company Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what's next.
Our success hinges on our people and that's our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose - placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We're here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

What will you be doing
We are looking for a talented individual to join us as an Operations Executive - Assurance in Glasgow or Liverpool. In your role, you will perform key duties associated with Operational Assurance functions, ensuring compliance with regulations and application of CASS Safe Custody rules. You will perform the daily duties associated with all Operational Assurance functions, including effective processing of transaction dealing errors and ensure ongoing compliance with the relevant FCA CASS rules.
This is a varied role, offering a really good overview of Operations and exposure to senior stakeholders and the leadership team.
As an Operations Executive - Assurance, your responsibilities will include among others

• Ensuring that all tasks are completed to a high standard and work produced within deadlines, any anomalies are reported to your line manager within agreed timescales and ensure that personal and team KPI's / KRI's / MIR are met, assist in collation of MI highlighting any issues to management.
• Responding to telephone and email enquiries in a timely professional manner, liaising with fund managers and external parties where relevant and in a timely manner, escalating any issues where relevant.
• Logging, maintaining and responding to written client enquiries in a timely manner, ensuring all client and external documents are relevant and up to date.
• Contributing to the review of team tasks, identifying improvements with a view to enhancing client service. Participate in, and contribute to, any ad-hoc project-related work where necessary.
• Adopting a high-quality culture to minimise errors and ensuring high quality service levels are delivered. Ensuring all work is with a high level of accuracy, including data input, document checking and payments, escalating to manager or relevant department where necessary.
• Demonstrating and understanding and application of the Group's Conduct Risk Framework Ensure that knowledge and skills are maintained and developed in line with industry, regulatory and internal requirements by undertaking regular and appropriate continuous professional development (CPD).

Qualifications
To be successful in this role, you should

• Demonstrable interest in financial services and in particular investment management.
• Responding to queries from both internal and external parties in a timely manner and providing a high level of customer service both internally and externally.
• Working knowledge of Microsoft Office packages: Minimum basic level Word and intermediate level Excel.
• Strong Interpersonal skills are essential, with the ability to communicate well both written and verbally to senior audiences.
• Demonstrate ability to understand and summarise complex information in a professional and concise manner and solve problems quickly with high levels of accuracy and attention to detail.
• Ability to organise workloads effectively and meet tight deadlines, with a flexible approach to team priorities.

Desired

• Experience gained within a financial services institution especially in Operations is advantageous but not essential.
• Relevant professional qualifications e.g. CISI Investment Operations Certificate desirable but not essential.

Additional Information
As a colleague here at Evelyn Partners you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.