Job Description

About the Company

Founded in 2017, Medi2data powers access to consented and curated medical data through cutting-edge technology and specialist services. We streamline and digitise the secure exchange of medical information, supporting GP practices, instructing parties, and patients. By addressing challenges on both the demand (Client Services) and supply (Primary Care Services) sides of the ecosystem, we enable faster, more efficient, and compliant medical data transactions. We are transforming how medical data is accessed and managed in the digital age.

This role is part of our Primary Care Services division, which supports GP practices in streamlining the production of electronic and GDPR-compliant medical reports. We achieve this through two key solutions: eMR, our SaaS platform that enables GP practices to efficiently generate and manage medical reports in-house, and eMR+, our fully managed outsourced medical reporting service, where we handle the entire process on behalf of practices. Both solutions are designed to improve accuracy, security, and efficiency in medical reporting.

We take pride in delivering market-leading solutions, and as an NHS-accredited supplier we uphold the highest standards of clinical governance and data security, giving GP practices confidence in the security and integrity of their medical data. Our technology-driven approach simplifies medical reporting, allowing practices to focus on patient care while ensuring seamless and compliant data transactions.

The Role

Reports To

: Operations Delivery Lead

Banding:

Band 1

Location & Term

: Cardiff; Full-time (Monday - Friday); Permanent; On-site

Job Overview:

The Operations Executive plays a pivotal role in ensuring the smooth and efficient running of Medi2data's eMR+ Commencement operations. This position is responsible for managing core administrative and operational processes that support the delivery of accurate, timely, and compliant medical report services. The successful candidate will demonstrate exceptional attention to detail, operational discipline, and a continuous improvement mindset to uphold our high standards of service excellence.

Key Responsibilities:

Operational Management

Manage and triage all incoming medical report requests, ensuring they are appropriately prioritized and directed for processing. Process medical reports using our proprietary eMR software, maintaining accuracy, confidentiality, and efficiency at every stage. Maintain up-to-date records of report progress and completion, providing updates and insights to relevant teams as required. Support the implementation and monitoring of operational workflows to ensure timely service delivery.

Compliance and Data Governance

Ensure all operations strictly adhere to data protection laws, confidentiality requirements, and relevant industry standards. Take responsibility for the secure handling and disposal of confidential materials in compliance with GDPR and internal policies. Monitor adherence to quality and compliance standards, escalating issues where necessary.

Process Improvement

Actively identify, recommend, and assist in implementing process efficiencies, automation opportunities, and best practices to enhance productivity and reduce turnaround times. Contribute to regular reviews of operational procedures, supporting Medi2data's commitment to continuous improvement.

Cross-Functional Collaboration

Work closely with the Customer Service team and other operational departments to understand customer requirements and ensure operational delivery aligns with client expectations. Liaise with internal teams to troubleshoot issues, share feedback, and support a cohesive workflow across departments. Participate in team meetings and contribute to initiatives that drive alignment, quality, and performance across the business.

Administrative Support

Assist with general office and administrative duties as required, supporting the day-to-day functions of the eMR+ Commencement team. Contribute to documentation, reporting, and audit activities as part of ongoing operational oversight.
Job Type: Full-time

Pay: 23,200.00 per year

Benefits:

Company events Free parking On-site gym On-site parking
Ability to commute/relocate:

Cardiff CF24 5EA: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person