Job Description

About Simply Washrooms

We are a purpose-led organisation dedicated to providing top-tier

workplace hygiene services

. To put it simply: we help businesses keep their environments clean, safe, and sustainable.

Our business relies on our dedicated field service teams who visit client premises daily to complete essential service visits--from replenishing supplies to maintaining hygiene units. As a

Certified B Corp

, we are committed to doing business the right way, balancing profit with people and the planet.

The Role: The Heart of Our Service Delivery

We are looking for an organised and communicative

Operations Executive

to join our team of 5.

In this role, you act as the vital link between our clients in their offices and our service teams on the road. You aren't just inputting data; you are ensuring that our service people are in the right place at the right time. When a client needs a visit, or a driver needs support, you are the problem-solver who makes sure the service happens smoothly.

What You'll Be Doing:

Logistics & Coordination:

You will work closely with our field service team, managing schedules and route planning to ensure 100% service delivery.

Customer Support:

You will be the friendly voice on the phone and the first point of contact for email queries, resolving issues and answering questions for our clients.

Problem Solving:

Things change quickly in field service! You will adjust routes and priorities to minimise disruption when schedules change.

Data Management:

You will keep our internal systems and databases accurate to ensure information flows smoothly between the office and the field.

About You

You don't necessarily need to come from a field service background to thrive here. We are looking for someone who is:

Service-Minded:

You have demonstrable experience in a fast-paced customer service or operational environment.

Tech-Savvy:

You are confident using IT systems and can learn new platforms (like CRM or routing software) quickly.

A Team Player:

You enjoy collaborating and are committed to quality and teamwork. Desirable:Experience in scheduling, logistics, or using routing platforms is a plus, but not required if you have the right attitude.

Our Commitment to Flexibility & Inclusion

At Simply Washrooms, we believe that a diverse team is a strong team. We are committed to creating an inclusive environment where everyone feels they belong.

We understand that life happens outside of work. We are open to discussing

flexible working arrangements

to ensure this role fits around your life while meeting the needs of the business. If you require any reasonable adjustments during the application process, please let us know.

Why Join Us?

Work for a values-driven

B Corp

organisation. Be part of a supportive Operations team where your contribution directly impacts customer satisfaction. Competitive salary of 28k - 32k.

Ready to apply?

If you are an organised problem-solver who cares about sustainability and great service, we'd love to hear from you.

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress Company pension Health & wellbeing programme On-site parking Paid volunteer time Profit sharing Referral programme Sick pay
Experience:

Customer service: 1 year (required)
Work Location: In person