Job Description

About Ovitzia

Ovitzia is a prop-tech and hospitality company that provides services to property owners. We are currently operating in the United Kingdom and Italy.

At Ovitzia, we provide holiday homes, farmhouses, guesthouses, and hotels with the tools to turn their properties into profitable income sources by optimising the entire process. We expertly manage all aspects of holiday rentals, including advertising on several platforms, maximising revenue, handling guest interactions, maintenance, cleaning, key exchanges, and strategically setting rental prices. Our dedicated team oversees every detail of the rental experience, freeing owners from the burdens of property management while delivering a 5-star experience to our guests.

The role

Before you apply for a role at Ovitzia, we want you to know what we expect from you. Working for a startup can be exciting, but it also means that you will have to wear lots of different hats and work in many different areas.

Operations Executives are pivotal in ensuring a seamless experience for our guests in London. If you possess a keen attention to detail, are highly organised, customer service oriented, and wish to be part of a dedicated team of similar professionals, this position could be the perfect fit for you.

Key Responsibilities

Logistics: Scheduling and coordinating cleaning services, maintenance interventions, linen deliveries, ensuring a high level of customer satisfaction QA: Supervising cleaning quality throughout our live monitoring system and in-person inspections Administrative Tasks: Filing, organising documents, preparing reports, maintaining databases, and processing requests, maintaining a keen eye for detail to guarantee the highest standards of service Customer Service: Handling guest inquiries and requests promptly and professionally Other Tasks and Support for Other Departments: Collaborating harmoniously with internal teams by raising areas for improvement to maximise our hosts' success and taking on additional duties assigned, showcasing flexibility and a can-do attitude toward diverse tasks

Who We're Looking For

You have

strong organisational and logistical

skills You're a collaborative team player who rolls up your sleeves, responds quickly and decisively, and can productively work independently and as part of a team to achieve company objectives You are flexible and willing to adapt your work schedule to the business needs You're excited about solving problems and are always looking for better ways of doing things

Requirements

Fluent in English Attention to Detail: Ensuring accuracy in tasks like data entry and report generation Computer Skills: Proficiency in using software like Excel and G Suite Problem-solving Skills: Being able to identify and resolve issues effectively Proven experience in logistics is a must Previous Experience in hotels, holiday homes, or the travel and tourism industry is advantageous A can-do attitude and willingness to "get the job done" Able to adapt to changing priorities and work effectively in a fast-paced environment Willingness to work varied shifts, including evenings, weekends, and bank holidays

What Ovitzia will offer

Work with multicultural team members Exposure to the fast-paced world of prop-tech start-ups with excellent growth opportunities A dynamic work environment with flat hierarchies and space for your own ideas
Job Type: Full-time

Pay: 27,000.00-35,000.00 per year

Benefits:

Company pension Flexitime
Schedule:

8 hour shift Weekend availability
Work Location: Hybrid remote in London N1

Application deadline: 30/04/2025
Expected start date: 01/05/2025