Job Description

To apply: please submit a CV and cover letter. Please also complete all initial assessments sent by Indeed. Any applications that do not do this will not be processed. All job aspects will be working with the club managers locally to support their administrative and marketing activities, to grow the branches faster. This will include: In the studio

• Ad-hoc cover support or support on launch events.

Booking System

• Work across the booking system; creating a better customer UX to capture more bookings. Improving functionality at the backend to improve the company\xe2\x80\x99s productivity.
• Take the lead on monitoring and updating the booking system and interfacing with the developers, specifying opportunities identified for future improvement.
• Respond in real time to day-to-day enquiries from staff
• Maintain a relationship with the company\xe2\x80\x99s software provider with the highest level of professionalism.
• Be an advocate of the system and build trust in the system while training or retraining users.
• Judge each situation to ensure the end customer receives an answer to the enquiry in a timely manner; sometimes training or consulting with staff, sometimes intervening directly because time is of the essence.
• Using the statistics and evidence available from the booking system and conduct market research to support Sales.
• Support Sales in the reporting of growth metrics and deducing trends where possible.
• Support Sales in data analysis needed to achieve our company goals.

Events operations

• Coordinate with Marketing on event opportunities.
• Manage the operational element for the events e.g. resources required for each aspect.
• Events can include end of year exhibitions, corporate events and other public events.

Data analysis & comparison

• Download, organise, present and analyse data for managers to make informed decisions.
• Complete analysis to enable the company to decide e.g. which provider is the most cost efficient for a marketing drive we\xe2\x80\x99re doing.
• Integrating Trustpilot through Zapier, to ensure invitations are automatically sent out after a customer purchases a class. Analysing data to determine if there are any issues.
• Ad-hoc data entry.

Customer Service

• Support team@art-k.co.uk inbox management; directing enquiries to the right branches.

Ad hoc other duties

• Childcare vouchers - managing applications, training new teachers on process. Ordering supplies for new club launches.
• Operational assistance as and when required.
• Email/ phone support for teachers.
• Going on studio visits to support clubs\xe2\x80\x99 operational requirements.
• Helping on \xe2\x80\x98launch days\xe2\x80\x99; setting up a new club as a team effort. - Visiting clubs to provide administrative training sessions and help support/foster connections within the art-K community
• Ad hoc other tasks by request.

Formal Qualifications

• Excel skills \xe2\x80\x93 ability to use COUNTIF, VLOOKUP and create tables is a plus - High level computer skills
• Bachelor\xe2\x80\x99s degree, 2:1 or above

Specific Skills Time management to ensure the correct tasks are prioritised depending on short-term and long-term objectives. Personal Attributes

• A giving person who is passionate about children\xe2\x80\x99s artistic development.
• A growth and learner mindset
• Excited to work with a family-owned brand within a conscientious team.
• A person who has:

A high level of interpersonal skills to engage with staff and management. \xe2\x80\xa2 Knowledge or passion for art education.
Proactive attitude and thrives on taking initiative.
Creative thinking and problem solving.
Giving and supportive personality. Career Progression art-K is aiming to grow the number of pupils and locations. Since 2016, it has opened 39 branches directly and 12 Franchisees. Tangible success in this role may lead to increase in responsibility/ hours and more specialist roles in the future. Training art-K provides and requires all employees to complete Certified Training by Citation on Health & Safety and HR Social Policies and on the Company\xe2\x80\x99s Policies and Procedures. The individual will be embedded with staff capable of coaching and guiding development. Benefits

• 24/7 access to mental health support with BUPA.
• Benefits well-being scheme through Heka.
• Scheme to earn more days of leave linked to length of service, starting after 1 year.

Job Types: Full-time, Permanent Salary: \xc2\xa327,000.00-\xc2\xa330,000.00 per year Benefits:

• Additional leave
• Casual dress
• Company events
• Health & wellbeing programme
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor\'s (required)

Experience:

• Administrative: 1 year (preferred)

Work Location: In person