Job Description

Operations Manager & Registered Service Manager - Lincolnshire NEST

Location:

Lincoln / Boston / Grantham

Department:

Support & Advice Services

Salary:

Competitive Band 12 - On successful registration with OFSTED as a manager, a further 10% salary allowance will be payable

Contract:

Full-time

DBS:

Enhanced Child & Adult Workforce with Barred Lists



We are looking for a confident and authentic leader who thrives in a fast?paced, values?driven environment. Who is calm under pressure, solution?focused, and passionate about supporting young people to thrive.



If this sounds like you, we'd love you to join

Nacro's Lincolnshire NEST

as our next

Operations Manager & Registered Service Manager

.

About the Role

As the Operations Manager for our countywide supported accommodation service, you'll lead a team of Managers and Support Workers to deliver high?quality, safe and effective services for children and young people.


Your work will help young people develop independence, achieve meaningful outcomes, and move positively into their next stage.



You will act as the

Designated Safeguarding Officer

, lead on all regulatory compliance including the Supported Accommodation Regulations 2023, and work closely with external partners, commissioners, and Nacro's Ofsted Nominated Individual.



This role offers a meaningful opportunity to shape services, influence best practice, and ensure young people receive the support they deserve.

Key Responsibilities

Service Leadership & Delivery

Lead and manage teams across Lincolnshire to deliver high?quality supported accommodation services. Ensure high standards in support planning, safety planning, and day?to?day delivery. Review incidents, guide risk management, and provide leadership on complex cases.

Regulatory & Contract Compliance

Oversee adherence to Supported Accommodation Regulations 2023. Attend and lead contract management meetings with commissioners.

People Leadership

Provide direct line management to the Service Lead, Contracts & Placement Officer, and Training/Volunteer Coordinator. Lead recruitment, induction, supervision, and performance management fostering a positive, high?performance culture.

Property & Occupancy Management

Ensure properties meet Nacro standards for health, safety, cleanliness, and furnishings. Oversee compliance with fire safety, occupancy agreements, and tenancy expectations.

Partnership Working

Build strong relationships with statutory and voluntary agencies. Co?chair Joint Youth Housing Operations meetings and drive service development.

Essential Experience

Significant experience managing and coordinating teams. Staff management, partnership working, and delivering performance targets. Budget management.

Desirable Experience

Managing 24?hour services. Working with children, young people, or vulnerable adults.

Key Skills

Excellent verbal and written communication. Strong decision?making and problem?solving skills. Ability to set clear objectives and lead teams to success. Skilled at conflict de?escalation and complex case guidance. Highly organised with strong planning and prioritisation skills.

Knowledge

Supported Accommodation Regulations 2023. Support planning & risk management. Confident using Microsoft Office, especially Excel.




For an informal chat about this role please email Deborah.Moonsammy@nacro.org.uk



Shortlisted candidate will be contacted week commencing 26th January 2026.



Our assessment process for shortlisted candidates will be in two parts.


Part 1 - Week commencing 2nd February you will be invited to respond in writing to questions posed by our young people

Part 2 - You will be invited to interview which will be held on 10.02.26 in person in Lincoln.