Job Description

End Date

Tuesday 28 October 2025

Salary Range

65,385 - 72,650

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Summary

.

Job title:

Operations Manager

Location:

Basildon

Salary

: 65,385 - 72,650

Hours:

Full time

Working Pattern:

Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Basildon office.

About this opportunity:

Cardnet Merchant Services is a dynamic joint venture between Lloyds Banking Group and Fiserv, focused on reshaping how businesses accept payments. We're building a modern, customer first merchant services business, agile, digitally enabled and committed to delivering fair outcomes. As part of this journey, you'll be joining a collaborative leadership team that values shared accountability and cross-functional delivery.


As Operations Manager, you'll lead a multi-disciplinary team to deliver operational excellence and outstanding customer experiences. You'll play a key role in digitising our servicing model, embedding automation and AI, and driving performance across a broad operational portfolio. Working closely with colleagues across Cardnet, Lloyds Banking Group and Fiserv, you'll help shape our servicing strategy and ensure alignment with strategic priorities.

What you'll be doing:

Lead and develop a high-performing team, fostering a culture of accountability, continuous improvement and customer focus Deliver operational excellence through data-driven decisions, proactive risk management and service optimisation Drive and support change initiatives across regulatory, digital and process improvement agendas Champion digital customer experiences, workflow automation and straight-through processing journeys Collaborate with senior stakeholders across the joint venture to influence strategy and ensure seamless service delivery Monitor and enhance customer journeys, with a strong focus on fair outcomes and support for vulnerable customers

Why Lloyds Banking Group:

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too!

What you'll need:

Proven ability to lead and motivate operational teams in a complex regulated environment Strong stakeholder management and influencing skills across complex organisational structures Deep understanding of operational delivery, risk management and customer experience Proven leadership skills with a track record of coaching and developing talent Ability to manage competing priorities and lead through change with resilience and clarity Ideally, you will have experience of the payments and acquiring landscape

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.


We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.


As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.


We're proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.


We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know!

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares! Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear

from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.