Job Description

Combe Grove is a centre for advanced health and wellbeing in the UNESCO World Heritage City of Bath. An innovative, dynamic and friendly business Combe Grove is highly focused on delivering the charitable objectives of its guardian the Elmhurst Foundation.

Combe Groves pioneering work in Metabolic Health, focussing on The 5 Roots of Metabolic Health(TM) and 10 Markers of Metabolic Health(TM) provides unique programmes with evidence-based education, personalised support and nurturing community environment which empowers individuals to be able to reset their health with medically measurable and sustainable changes.

About the role

We are looking for a driven and motivated manager with experience in business planning and service development to join our team. The successful candidate will ideally have experience working in the health and care sector and will share our organisations values. A desire to overcome any challenges to achieving set goals is important.

As Operations Manager for Combe Grove you will oversee operations, and hold responsibilities for efficiencies in service delivery operations; ensuring strong control systems deliver commercial, timely and continually improving client services.

You will also support the Managing Director on a day-to-day basis and ensure a client focussed culture with a strong emphasis on driving sales and profitability with managed cashflow. With a team of 2 direct reports you will be responsible for the month end process, manage budget and forecasting process and be responsible for payroll.

About You

Innovative, highly driven, and with a natural curiosity you have a commitment to the highest standards whilst working systematically. An effective communicator who is confident, enthusiastic and direct, with persistence to see a job through. You are precise and questioning, work in a logical and structured manner, whilst being mobile and having strong problem solving skills.

Principle Duties and Responsibilities

Ensure front of house services are executed with professionalism, are welcoming, courteous, and well informed

All reporting teams and support teams are highly organised, planned and informed to deliver services to the highest standard

Ensure intelligent cost controls are in place and there is a cost effective approach to all operations work

Ensure clear interdepartmental communications to keep all teams fully up to date of daily operations and business developments

Responsible for Operational teams resource management to ensure an effective workforce, and accountable for the operational team's rotas

Work with the Personnel team to identify resource needs and plan to recruit talent when required

Responsible for quality and performance monitoring in direct reporting teams. Overseeing, whilst involving the relevant Team Leaders the review and improve systems and processes for maximum effectiveness and efficacies

Anticipate challenges and problems. Resolve unexpected issues promptly and efficiently

Overseeing all the department costs

Ensure continuous development and preparation of daily, weekly and monthly KPIs for each operating team and directly report back to the Commercial Manager on results and exceptions

Ensure that the team structure is reviewed at least bi-annually, to ensure that it meets the need of the Combe Grove organisation and effect required changes

Leadership

Be a proactive member of the Management Team contributing to team meetings, collaborative projects and supporting colleagues where necessary.

Lead on best standards and practices and actively promote the vision, business purpose, culture and values of The Elmhurst Foundation and Combe Grove

Provide effective Operations team management and support to Operations team members by carrying out team meetings, a comprehensive induction, regular one to one meetings and training reviews

Ensure that all team members are clear on their responsibilities within the team and that all concerns are promptly investigated, documented and resolved

Continually develop, monitor and review effective Standard Operating Procedures for your team.

PERSON SPECIFICATION

Qualifications and Experience

Essential

Extensive experience in driving operations

Strong experience in cost efficiencies

Strong leadership skills

Extensive experience of recruiting, managing and developing a team of diverse talents and experience with in all direct reporting teams

Experience of dealing with customer concerns and complaints with the ability to manage expectations and demonstrate the highest level of customer service and professionalism

Experience of managing a team including recruitment, induction, training and development and team performance reviews

Practical IT skills

Skills and Attributes

Demonstrate a strong strategic overview

Commitment to the highest standards of accuracy and attention to detail

Excellent communication and inter-personal skills

Experiencing in effective networking and communicating

Highly organised and systematic work processes

Positive & flexible approach to the job and able to work outside normal working hours as required, including occasional weekends.

Ability to demonstrate initiative and sound judgement

Highly analytical and pragmatic

Strong problem solving and decision making, taking a proactive and positive approach to overcome challenges

Resilient and able to organise and balance priorities effectively

Demonstrate a strong interest, understanding and empathy in health and wellbeing.

Demonstrate a strong interest, understanding and empathy in teaching and apprenticeships

Contacts

Managers and Staff across the organisation.

Clients

Special Note

This job description does not form a part of the contract of employment but indicates how that contract should be performed. The job description will be subject to amendment in the light of experience and in consultation with the post holder.

No Smoking Policy

Combe Grove operates a No Smoking Policy for all team members and therefore smoking is not allowed on any part of the estate.

Confidentiality

All of the work relating to students, teachers, donors, staff and volunteers and any other information gained is of a confidential nature and must not be communicated to other persons except in the course of duty.

Health and Safety at Work Act

It is the responsibility of all team members to ensure that the requirements of the Health and Safety at Work Act are complied with, safe working practices are adhered to, and that hazards are observed and reported to the appropriate office.

We are receiving a high number of applications for this role, please send a copy of your CV and covering letter to Personnel@CombeGrove.com.

NO AGENCIES PLEASE.

WWW.CombeGrove.Com

Job Types: Full-time, Permanent

Benefits:

Discounted or free food Employee discount Free parking Gym membership Health & wellbeing programme On-site parking
Application question(s):

Do you have strong leadership skills with an emphasis on training, coaching and mentoring?
Experience:

successful service operations delivery and improvement: 5 years (preferred)
Work Location: In person