Job Description

Job Purpose:

The Operations Manager will assist the Management Committee in implementing the Mission Statement, core aims and objectives of the Association, overseeing the daily operations of the centre, ensuring efficient service delivery, operational excellence, and a positive environment for staff and visitors. This role involves managing facilities, coordinating logistics, supervising staff, and implementing policies to enhance efficiency and sustainability.

Key Responsibilities:

Operational Management:

Oversee the centre's daily operations, ensuring seamless workflow and adherence to policies

Develop and implement efficient operational procedures and ensure compliance with regulatory standards

Monitor and optimize resource allocation, including space management, inventory, and supplies

Maintain health, safety, and security protocols for staff, visitors, and facilities

Financial & Administrative Oversight:

Responsible for income generation for the resource centre

Working with FAO and project staff to maintain budget control and efficiency

Overseeing CWA's financial position and situation and balancing income and expenditure against needs

Ensure cost-effective strategies in procurement, contracts, and maintenance services

Team Leadership & Staff Management:

Supporting the CWA management committee and sub-committee by facilitating meetings, producing a monthly staff report, annual report and induction for new Committee members

Assisting the committee in implementing the strategy plan and the Governance Review action plan

Organizing the AGM

Updating CWA's staff handbook and various policies

Advertising, assessing, selecting, and recruiting new members of staff where appropriate.

Foster a positive working culture through effective communication, motivation, and team-building

Conduct regular staff meetings and staff induction, supervision and appraisal to align objectives and address concerns

Identifying training needs and developing activities for individual staff

Support initiatives that enhance the centre's visibility and engagement with the community.

Address visitor inquiries and ensure a high standard of customer service

Project Managements & Continuous Improvement:

Co-ordinating the production of an annual action plan for Committee approval for all projects to plan activities and set targets to implement the Core Aims of the CWA strategic plan

Monitoring and evaluating progress of projects objectives and finance

Reporting to funders through progress reports, statistics, reviews and monitoring meetings

Developing, maintaining, and improving services provisions against CWA standards

Implementing and evaluating change necessitated by internal and external factors and provide leadership for change

Introducing, developing, and evaluating quality standards and procedures

Overseeing and effective maintenance of the updating of the CWA website, ICT system, electronic recoding system, newsletter, and publicity on CWA

Implement innovative solutions to enhance service delivery and sustainability

Support strategic planning and contribute to the long-term development of the centre.

Carrying out other duties as may be reasonably required by the Management Committee

PERSON SPECIFICATION

Essential

Qualifications/knowledge

Degree (Third level education) in a relevant discipline or 5 years' experience in a

community setting

Excellent oral and written communication skills in English and Chinese

In-depth knowledge of the Chinese community in N.I. or U.K.

Knowledge of the structures of government, statutory and voluntary sectors

Knowledge of income generation Experience

Proven experience in operational management, facilities administration, or a similar

role

Knowledge of health, safety, and regulatory compliance within Centre operations

Competence in budget management and financial oversight

Experience of fundraising and knowledge of current funding streams

Experience of working with the Chinese community in N.I. or U.K.

Abilities, Aptitudes, Skills

Strong leadership and problem-solving skills with the ability to multitask in a fast-paced environment (vision, motivating others, strategic thinking etc.)

Excellent inter-personal skills

Ability to work to deadlines and timescales in a busy environment

Ability to plan, co-ordinate, prioritize and evaluate project activities

Ability to supervise and manage staff effectively

Ability to manage change.

Personal qualities

Initiative - using own ideas and those of others to get things done

Commitment to racial equality

Flexibility - openness to new ideas and change

Circumstances

Prepared to work outside normal working hours as necessary.

A current, clean driving licence and access to a vehicle.

How to apply:

Please E-mail: office@cwa-ni.org

Job Types: Full-time, Contract
Contract length: 10 months

Pay: From 23,656.00 per year

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 28/05/2025
Reference ID: Operations Manager