Job Description

Operations Manager - ShopperTrak / Sensormatic

Location: Solihull (3 days/week)

ShopperTrak Analytics, part of Sensormatic Solutions, helps retailers and shopping centres boost profitability through powerful, data-driven insights. Our technology transforms shopper behaviour into actionable intelligence, enabling better decision-making in areas like footfall, queue management, marketing and in-store operations.



We're looking for a hands-on Operations Manager to lead service delivery and support across the UK & Ireland. Reporting to the EMEA Operations Director, with a dotted line to the UK&I General Manager, you'll be instrumental in driving customer satisfaction, revenue growth and operational excellence.


This is a hybrid role based in our Solihull office, with an expectation to attend the office on set days: Tuesday, Wednesday, and Thursday each week.

What you'll do:

Lead implementation and customer support operations, ensuring a high-quality service across the region Develop and execute service delivery strategies for a broad portfolio of retail technology solutions Drive adoption of standardised systems, tools and processes to improve efficiency and customer experience Oversee resource planning, third-party vendors, and ongoing project delivery Support continuous improvement initiatives to optimise turnaround time and reduce costs Collaborate with sales teams during RFP processes and customer meetings Lead, coach and develop a high-performing team

What you'll bring:

Proven experience in operations management, ideally in a service or technology-driven environment Demonstrated ability to lead internal teams and manage third-party service providers Background in the retail sector--whether with a retailer, technology vendor or property owner/operator Strategic mindset with a hands-on approach and strong problem-solving skills Excellent stakeholder management and communication skills Write and/or edit Service Level Agreements and other contractual terms, as needed. Provide support to sales activities and maintain strong engagement in customer-facing roles. A continuous improvement mindset and passion for service excellence

Why join us?

You'll play a key role in shaping the future of how retailers operate. You'll have the opportunity to work across teams, regions and technologies in a role that combines leadership, innovation and impact.

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