Job Description

Operations Manager

32,887.40pa

pro-rata (actual salary 9,396.40pa for 10hrs per week)

Hours: Tuesday and Friday, 11am - 4pm (some flexibility required)

Location: Rubery (B45 9SN) and will be required to travel to our hubs and shops in Great Barr, Moseley and Sutton Coldfield.

Contract Length: Permanent

Our organisation Headway Birmingham & Solihull has been established for over 30 years offering a variety of support services for people across Birmingham & Solihull with Acquired Brain Injury (ABI) and their families/carers. We also have a strong commitment towards the safeguarding of our clients.

We are seeking an experienced and dynamic

Operations Manager

to oversee our daily operations and ensure the efficiency of our business processes. The ideal candidate will be responsible for the daily running of admin and financial systems for all service areas, oversee our Charity Shops, schedule compliance and take charge of all operational activities in the absence/delegation of the Head of Operations Manager.

Responsibilities:

To be conversant with all department admin tasks and support HOO with any tasks as requested or to cover as required

To support procurement function, obtaining relevant quotes, sourcing suppliers and finding economical purchasing options Update schedule of compliance and ensure all required tasks are completed on time and before any required notice periods Provide regular support to the Accounts Administrator ensuring the day-to-day bookkeeping/record keeping on SAGE is completed effectively, to include salary/end of month involvement and monthly invoicing Ensure there is a rigorous system for pursuing defaulting customers (debtors) and regularly chase and monitor these Be fully conversant with all financial systems and develop them accordingly - SAGE, Accounts 50 and payroll Produce financial reports for funders and Trustees at required times/at request of Managers Oversee any building priorities in the absence of HOO - Supervise the Caretaker, deal with any booked maintenance, deal with any emergencies Oversee with team the External Room Bookings system as part of Income Generation Plan Be fully aware of all the building and maintenance systems, Health & Safety areas and Risk management system To oversee the general running of the shops, line manage the Retail Managers etc, reporting to HOO To deliver induction/training, supervision and appraisals as relevant and to assist in HR issues as required by the CEO - disciplinary investigations etc

Qualifications Required:

ILM Level 5 in Leadership and Management Health & Safety Qualification Business / Financial Management Qualification
As well as meaningful work, great colleagues and outstanding training, our paid roles offer:?

Annual leave

- a generous

33 days

each year (to include 8 bank holidays)

DBS Check

- we cover the cost of your DBS check and further renewals once probation passed

Company Pension Scheme

Wellbeing Support, Advice and Guidance

- via our in-house trained '

Mental Health'

Champions', '

Menopause'

Champions and '

Dyslexia'

Champions and/or

Employee Assistance Program

through an online portal or over the telephone

Induction

- We pay for you to attend our

comprehensive induction

and on-going training to include

E-learning Certificates

Confidential

Counselling

service

Free parking

at our most of our sites according to limited availability

Free refreshments

Brain Injury Certificates - Level 1 & 2 -

free specialist training in brain injury

We can support you to obtain a range of

qualifications

according to roles and support you with further development

Staff Referral Scheme

- earn 25 for referring a friend into a vacant Headway Birmingham & Solihull position

GEM Awards

- All of our employees are stars in our eyes and each year colleagues make nominations for our special awards

Social events

, fundraising and team building - we value all our employees and try to bring people together socially

Blue Light cards

provided for you to use at Highstreet retailers, days out, gifts, holidays and even when buying a car - Headway will purchase for you.

Long Service Awards

- receive extra (pro-rata equivalent) annual leave after reaching 5 years and thereon

Milestone Awards -

Voucher awarded for 5 years and every further 10 years

20% off purchases

in any Headway Birmingham & Solihull Charity Shop

Headway Anniversary Awards

- salary increments given as per anniversary policy

Special Birthday days

- an extra day leave on your 'milestone birthdays'

Health Scheme

- employees can opt into the BHSF healthcare plan through which Headway B & S will pay at the basic level. This enables employees to claim back money towards general day to day healthcare such as opticians and dentists

Duvet Day

- get rewarded for coming into work with an extra day off (equivalent to usual working day/pro-rata) for completing a full year's attendance without any time off (from April - end March). This will not take into consideration any absences which are related to a declared/known disability or pregnancy.

Respite Day

- a paid day off awarded for who go above and beyond

??

Even though we are a small charity we feel we offer many great benefits that will hopefully make you 'feel valued, feel well balanced & feel looked after'

To express your interest in this opportunity please submit a full CV to

personnel@headway-bs.org.uk

detailing education and employment to date along with a supporting statement (maximum 2 sides of A4) that clearly outlines your suitability and experience for the role. Please include your interest and motivation?in applying for this position.

Closing Date: Friday 17th October 2025, 4pm.

Job Types: Part-time, Permanent

Pay: From 32,887.40 per year

Expected hours: 10 per week

Benefits:

Company pension Free parking On-site parking Sick pay
Application question(s):

Are you a Car Owner/Driver with access to a car and business insurance?
Education:

Diploma of Higher Education (preferred)
Experience:

Operations management: 2 years (required) Financial management: 2 years (required) health and safety : 2 years (required)
Licence/Certification:

UK Driving Licence (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (required)
Work Location: In person