Job Description

Join Our Team as an Operations Manager at Midway Care Group!

About Us:

Midway Care Group specialises in providing exceptional services for individuals with learning disabilities, mental health and additional needs. We collaborate closely with individuals, families, and service commissioners to support people in living within the community, whether in transitional residential services or supported living arrangements.

Our Mission:

We aim to offer specialised residential and transitional services in an environment where rights, independence, and choice are paramount. We pride ourselves on delivering person-centred care and support that is both flexible and responsive.

The Opportunity:

We are excited to offer a fantastic opportunity to join our expanding organisation as an

Operations Manager

. You will oversee our Supported Living and Residential services across the the Sandwell and Dudley areas.

Role Overview:

Position:

Operations Manager

Location:

Multi-site role across Birmingham, Solihull and Worcestershire

Hours:

Full-time (37.5 hours per week, with flexibility for evenings and weekends)

Reporting to:

Regional Operations Director

About The Role

Key Responsibilities:

Provide day-to-day leadership to a team of Locality Managers supporting adults with learning disabilities, complex care needs, and challenging behaviours. Ensure personalised services that adapt to the changing needs of the individuals we support. Maintain high standards of care and compliance. Travel between services to ensure quality and support. Hold CQC registration for some homes. Spend at least 4 days per week in services, mentoring and coaching managers to achieve operational excellence.

Requirements:

Collaborate with Operational Managers to create and implement improvement plans for at-risk services. Lead the rollout of improvement plans, ensuring compliance and progress toward targets. Drive best practices and compliance by managing high-standard quality assurance across homes and services. Monitor safety and welfare protocols for vulnerable adults, responding urgently to concerns as needed. Partner with the Quality Director to identify and implement solutions for high-risk services. Develop targeted improvement plans with clear actions and timelines, based on a thorough analysis of issues. Lead on service improvement plans, monitoring those identified with shortfalls on a weekly and/or monthly basis. Personally lead crisis management and short-term oversight for services in need, supporting managers directly. Ensure clarity and team member buy-in on all improvement initiatives.

Benefits:

Competitive salary up to 53,600 (dependent on experience) including Car Allowance 33 days of annual leave, including Bank Holidays Genuine career progression opportunities within a growing organisation. On-call support and ongoing training and development.

Are you a dynamic and forward-thinking individual looking for a new challenge? If so, we want to hear from you!

Don't delay--apply today!

Required Criteria

Multi site Residential or Supported Living Management: 3 years (preferred) LD and or Mental Health support Management: 2 years (preferred) British Driving Licence (required)

Desired Criteria

NVQ Level 5 in health and Social Care (preferred)

Skills Needed

About The Company

Midway Care Group is a specialist provider of care for individuals with learning disabilities, autism, and mental health challenges. Focused on person-centered care, the company creates environments that empower individuals to lead fulfilling and independent lives. With a passionate team and a dedication to continuous improvement, Midway Care Group has established itself as a trusted provider in the community.

Company Culture

At Midway Care Group, our culture is driven by empathy, respect, and a commitment to personal growth. We believe in fostering a collaborative and supportive environment where both our staff and the individuals we care for can thrive. Continuous learning, teamwork, and open communication are at the heart of everything we do, ensuring that everyone feels valued and empowered to make a difference in people's lives.

Company Benefits

At Midway Care Group, we offer a range of benefits designed to support and nurture our staff. You'll enjoy competitive pay, along with extensive opportunities for professional development and career progression. We're committed to work-life balance, offering flexible working arrangements to suit your lifestyle. Our team thrives in a supportive and inclusive environment where every contribution is recognized and valued. Join us, and be part of a company that truly cares about your well-being and career growth.


Employee development programs, Referral bonus, Competitive salary, Long service recognition, Free parking or Discounted parking , Annual performance review, Culture of recognition, On the job learning, Progression opportunities

Salary

Not disclosed