Job Description

We are a trusted medico-legal services provider, working with law firms, insurers, and medical experts to deliver high-quality reporting . Our focus is on accuracy, compliance, and excellent client service.

Role Overview

The Operations Manager will lead and oversee the customer service / operations team (about 6 people) within the business, ensuring efficient service delivery, compliance, and team performance. The Operations Manager will play a pivotal role in driving continuous improvement and ensuring the smooth running of all operational processes across the medico-legal business.

Key Responsibilities

Provide leadership and direction to the Operations team.

To work closely with the Business Development Manager to take the business forward

Oversee and manage day-to-day operational performance to ensure service levels and client expectations are met.

Set clear priorities, monitor workload distribution, and hold the team accountable for delivery.

Ensure compliance with medico-legal standards, internal policies, and data protection regulations.

Report regularly to senior management on performance, risks, and opportunities for improvement.

Identify and resolve operational issues promptly, ensuring minimal disruption to service.

Support the implementation of new systems, processes, and business initiatives to enhance operational performance.

Contribute to strategic planning and assist in achieving business growth objectives.

Skills & Experience

Proven experience in an operations leadership role (healthcare, legal, or insurance background advantageous).

Strong people management skills with the ability to motivate and develop teams at all levels.

Excellent organisational skills and a proactive, hands-on approach to leadership.

Strong commercial awareness and understanding of business operations.

High attention to detail and the ability to perform under pressure in a fast-paced environment.

Proficiency in CRM systems, reporting tools, and the Microsoft Office Suite.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Application question(s):

Do you have any experience in the Healthcare / Legal / Insurance industry
Education:

A-Level or equivalent (required)
Experience:

Management: 3 years (required)
Work Location: In person

Application deadline: 21/11/2025
Expected start date: 05/01/2026